BMW of Roseville - Service Center

A routine service took 5 hrs. With a 9:20 appt seems work didn't start it until 12:15 and finished just after 2, even though I was waiting. Work is good I guess though paperwork With a 9:20 appt seems work didn't start it until 12:15 and finished just after 2, even though I was waiting. Work is good I guess though paperwork didn't record tire pressure settings or detail about tread wear on tires etc. Our Ford dealer provides better detail about findings of inspections and settings. Service Advisor was knowledgeable and I'm sure if there were any issues he would have informed me. More

The staff at BMW Roseville, both service and sales are very helpful, professional and knowledgeable. very helpful, professional and knowledgeable. More

Staff professional, knowledgeable, timely, great sense of humor and did exactly what they said theywouldo humor and did exactly what they said theywouldo More

On time Explained why the rear brake pads wear different than the front Quoted the cost different than the front Quoted the cost More

Honest feedback on vehicle condition and identification of issues. Very flexible and courteous service advisors. of issues. Very flexible and courteous service advisors. More

We have always had great experiences with Roseville BMW and their customer service department. They are on time and thorough and their customer service department. They are on time and thorough More

This is a review of initial 10,000 service. This service consisted of an oil change, and vehicle inspection. I made the appointment online, and notified the dealership that I would be waiting This service consisted of an oil change, and vehicle inspection. I made the appointment online, and notified the dealership that I would be waiting onsite, during the oil change. I purposely made the appointment for 7am, thinking that this would hopefully result in minimizing any delays. When I checked the vehicle in, I was told by the service agent to expect 2-3 hours. When I inquired why so long, I was told that I might be able to speed things up if I declined the courtesy wash (which I did). I still had to wait 3 hours for the oil change to be completed. This amount of time seems excessive. The appointment was at no charge, as it was included in with my new vehicle purchase. I likely won't be back for future oil changes though, as "free" seems to mean that I'm paying for it with my time. Other than the long wait, the staff was friendly and the work done was completed successfully. More

Amazing service experience! I have taken my vehicles in to this dealership for routine service appointments and I leave impressed every time. They are professional, courteous, I have taken my vehicles in to this dealership for routine service appointments and I leave impressed every time. They are professional, courteous, and always go above and beyond to make sure I understand the work done and to answer any questions I may have. They also do a great job with future planning so I am aware of what services are due in the future and work to get me scheduled in a timely manner. I highly recommend this dealership!!! More

Rocky my service advisor really knows what's going on when it comes to BMWs in customer care he will take care of everything you do communicate very well and my experience at the dealership is a good one when it comes to BMWs in customer care he will take care of everything you do communicate very well and my experience at the dealership is a good one thank you very much More

Representative Jeff Brown attentive and answered all my questions - great service individual. Car drives like new. questions - great service individual. Car drives like new. More