BMW of Roseville - Service Center
Roseville, CA
446 Reviews of BMW of Roseville - Service Center
Customer Service! BMW of Roseville does not disappoint. Communication is clear and frequent - I always know what's happening to my car - no surprise charges when I pi BMW of Roseville does not disappoint. Communication is clear and frequent - I always know what's happening to my car - no surprise charges when I pick up my car. More
I have yet to come and not be greeted with a minute seeing if they can do anything for me. Everyone is always pleasant. And the service agent that I always deal with is the BEST. ( Nghia Nguyen) treats seeing if they can do anything for me. Everyone is always pleasant. And the service agent that I always deal with is the BEST. ( Nghia Nguyen) treats you like you are a friend not a customer. I had to go to the Ford dealership the same day as the BMW dealership. Couldn't believe the difference. Both vehicles are in the 100 thousand dollar price range so that shouldn't be a factor. But Ford was only there to the money, BMW was looking for satisfaction for the customer. I really appreciate the way they treat me. I will be a repeat customer. And don't plan on changing. I'm on my 4th BMW now. More
Very patient service writers that are always equipped to answer all questions . This allows the BMW owner to make the best decisions regarding maintenance or service . answer all questions . This allows the BMW owner to make the best decisions regarding maintenance or service . More
Service Advisor Nghia & Service Manager Nick went above & beyond to make sure I was a satisfied customer. This service department is top notch to deal with. I had somewhat of a unique situation, but between beyond to make sure I was a satisfied customer. This service department is top notch to deal with. I had somewhat of a unique situation, but between Nick & Nghia, they were able to handle it with no problems at all. Nghia did a very thorough job on communicating with me what the issues were and my car was ready to go before it was promised. When I called Nick to talk to him about a concern I had, he handled it immediately! Great job and we will definitely continue to have our car serviced at BMW Roseville. More
The service department here is great. They are always pleasant and helpful, I appreciate the flexibility when I need to add services, and sometimes pick up after service hours. They are always pleasant and helpful, I appreciate the flexibility when I need to add services, and sometimes pick up after service hours. More
I had my 2018 BMW X5 service done and thank goodness they found that my back breaks need replacement! My service consultant Chris is very professional, personable and made me feel welcome. Thank you Rosevill found that my back breaks need replacement! My service consultant Chris is very professional, personable and made me feel welcome. Thank you Roseville BMW service team! My car was clean upon return. Thank you! Patty Black More