BMW of Rockville - Service Center

I’m really upset with your service, never had this for long time. Didn’t get the loan car, when come back to pick up next day using the taxi cab, my car wasn’t washed. I used to have bmw 745 for ten yea long time. Didn’t get the loan car, when come back to pick up next day using the taxi cab, my car wasn’t washed. I used to have bmw 745 for ten years and got good service in old building. New building looks better obviously but there is no service at all. More

Efficient & responsive. I was accommodated during the auto working procedure with transportation to a nearby location. Then my car was ready and my inquiries were met with I was accommodated during the auto working procedure with transportation to a nearby location. Then my car was ready and my inquiries were met with clear answers. More

Couldn't be easier. Made appointment at time I wanted, had follow up before appointment with my great service rep Robert Eric Clark, received a video with explanation o Made appointment at time I wanted, had follow up before appointment with my great service rep Robert Eric Clark, received a video with explanation of service required and pricing, and car was ready on time. No surprises. My rep made a point of checking everything out and explaining the condition of the car. Great experience!!! More

Great service, wonderful and awesome advisor (Mr. Jarred Brown), he is the best! Always patient with us and provides all information needed, he is an excellent with customers including myself! He mak Jarred Brown), he is the best! Always patient with us and provides all information needed, he is an excellent with customers including myself! He makes my visits to BMW easy and fun, by making sure I have everything I need, information, and not long wait! He always welcome me very nicely and always follow up to make sure I have all information, he is very knowledgeable and passionate about his work! I'm grateful to have him as an Advisor! Big thanks to Mr. Jarred Brown More

I came in as an emergency with the motor smoking Jarred Brown, my service advisor, assessed the problem and demonstrated the cause and the solution. He kept me posted regarding the progress and additiona Brown, my service advisor, assessed the problem and demonstrated the cause and the solution. He kept me posted regarding the progress and additional finding that were essential. I reviewed the video made by the team and agreed to the repairs necessary. As in the past, I was impressed by the effort to help me in an emergent situation and restore my BMW. I am deeply thankful to Jarred Brown and the team at BMW of Rockville.....my wife and I will continue to have our BMWs serviced at your dealership More

The team was incredibly communicative and prompt. I appreciated their feedback, explanations, and their patience with me as I decided how to proceed based on their very helpful feedback. I appreciated their feedback, explanations, and their patience with me as I decided how to proceed based on their very helpful feedback. More

The Service advisor Ali Souley is very Knowledgeable and courteous. The car was ready as promised and on time. Thank you for a great service and experience courteous. The car was ready as promised and on time. Thank you for a great service and experience More

Very confusing with scheduling recall appointment with remote site scheduling different time from dealership. Also, with appointment, it took over 3 hours for software update. That’s a symptom of oversche remote site scheduling different time from dealership. Also, with appointment, it took over 3 hours for software update. That’s a symptom of overscheduling. Software could not take more than an hour. The “update” erased all of my data and my phone link More

Jaime was awesome to deal with and handled everything professionally and was extremely responsive to my needs. She helped me with everything from intake to getting the loaner car figured out. She was a professionally and was extremely responsive to my needs. She helped me with everything from intake to getting the loaner car figured out. She was a pleasure to work with! More

Very efficient and courteous service. I was kept informed at key stages. Very happy with Rockville BMW service I was kept informed at key stages. Very happy with Rockville BMW service More