BMW of Rockville - Service Center

I am really pissed off by their service department. They obviously do not care about their customers unlike other BMW dealers (INCLUDING THEIR SUPERVIOSOR). I told the BMW supervisor and BRUCE REINEKE at se obviously do not care about their customers unlike other BMW dealers (INCLUDING THEIR SUPERVIOSOR). I told the BMW supervisor and BRUCE REINEKE at service department this morning and I am writing it for people to know who they are dealing with. I have two BMW’s one of them is 2009 328XI and the other one is 2007 BMW X5 which I bought from BMW of Annapolis. If you care about your car/your money, stay away from BMW of Rockville. My 2009 BMW is still under factory warrantee but they tried to charge me $135 for battery diagnostic check which it should be free. I had to fight for it and finally I ended up not paying but I lost one day at work. NOT FAIR They also tried to charge me $435 for battery replacement (AGAIN it should be free with my factory warrantee). I ended up getting my car and leave the mean supervisor. After 2 days, they finally returned my car dirty (outside and inside with oil marks on my tan carpet and they tried to cover it with my rubber floor-mat). They left the battery cover open in my trunk and one of my tire caps were missing. I called my service advisor and asked him to put everything back together and find my missing tire cap. This afternoon, I took the same car to BMW of Silver Spring and 2 hours later they called me and changed my battery for free (under my factory warrantee). Shouldn't all BMW service departments be the same? I guess not! More

I was very pleased with the outcome of my recent visit. I was very pleased with the outcome of my recent visit. The most notable experience was the ease of getting a loaner. I am extremely pleased that BM I was very pleased with the outcome of my recent visit. The most notable experience was the ease of getting a loaner. I am extremely pleased that BMW of Rockville got rid of Enterprise. Although Enterprise is a very reputable company, when a customer purchases a BMW and has to take the car into the shop, it is very frustrating when you are SHOVED into a Carolla. Not that there is anything wrong with a Carolla, but someone as tall as I am does not fit comfortable in a Corolla. I think this is a step in the right direction for BMW of Rockville. It is always very refreshing to know if you have an emergency you can go right in and not wait for an appointment. What a great concept. The staff is EXTREMELY friendly and professional. I appreciate the new "service type" that is being introduced. More

Jeff Doss and the service team at BMW of Rockville are an exceptional group to work with and offer the quality-driven expertise and trusted service I rely upon. Jeff Doss in particular has consistently gone exceptional group to work with and offer the quality-driven expertise and trusted service I rely upon. Jeff Doss in particular has consistently gone the extra mile on many occasions to ensure I am well informed, has oftentimes provided best value recommendations, pays attention to the details such a quick turnaround loaner car arrangements and ensuring that my car is both washed and vacuumed upon my pickup of service visits. I am certain that the longetivity and superlative condition of my 1992 BMW is the result of this team's quality care and expertise over these years. I highly recommend this dealer and ask for Jeff Doss. More

• The vehicle looks great, possibly even better then when • The vehicle looks great, possibly even better then when it rolled of the showroom floor. Thanks again for addressing the issues that the prior manag • The vehicle looks great, possibly even better then when it rolled of the showroom floor. Thanks again for addressing the issues that the prior management folks dropped the ball on. • When I arrived at the dealership I was met by a service advisor who inspected the vehicle and escorted me to his desk. I believe his name was Nate. He was courteous and professional. • I believe the elimination of the color coded team concept is a good idea. As luck would have it under the old system you could walk in behind 4 other “green” customers and be waiting for a while. Allowing the customer to speak to a particular advisor is a good compromise for customers with an established relationship with a service advisor. • Picking up my loaner vehicle was pleasant and uneventful. Having a BMW loaner is a nice touch. • I was contacted by Rockville BMW around 2:10 pm that my vehicle was ready. More

I give BMW of Rockville a high rating due to their customer service. As soon as you walk in the door multiple eyes come upon you and assistance comes instantly after. customer service. As soon as you walk in the door multiple eyes come upon you and assistance comes instantly after. More

This is my first routine service on this lease (which is my 3rd consecutive 3 Series BMW leased from VOB -- now BMW of Rockville). Everything from the reminder that prompted me to call, to the appointment, my 3rd consecutive 3 Series BMW leased from VOB -- now BMW of Rockville). Everything from the reminder that prompted me to call, to the appointment, drop-off and speedy checkout represented the best in customer care. Professional through and through. The sales experience and service experiences (minimal though they are) are among the top reasons I keep coming back to this dealer for my new cars. More

This is a great dealership. My family has been buying cars from VOB and now BMW of Rockville for almost 15 years. We have been working with Jeff Doss for about three years now and he is great to work wi cars from VOB and now BMW of Rockville for almost 15 years. We have been working with Jeff Doss for about three years now and he is great to work with. He is extremely knowledgeable and is very responsive whenever we have a question. I have dealt with many service advisors in the past and he is def. one of the best. The cars are only as good as the service and Jeff has def. made it a very enjoyable experience and I look forward to many more great years of service ahead. More