BMW of Rockville - Service Center

Excellent service! Fast, easy, friendly, and professional service. Convenient location. Visited from out of town and would definitely come back. Would recommend using th Fast, easy, friendly, and professional service. Convenient location. Visited from out of town and would definitely come back. Would recommend using this dealer for service above others I’ve been to. More

Best service consultant I’m a business owner who would be thrilled to have employees as competent and service oriented as Jarred Brown. Couldn’t ask for a better experience. I’m a business owner who would be thrilled to have employees as competent and service oriented as Jarred Brown. Couldn’t ask for a better experience. The loaner car staff was excellent also. More

Service Tire rotation instructions were left and wasn’t done. Front door windows were fix but somehow the reprogramming did affect the Bluetooth sync. Other t Tire rotation instructions were left and wasn’t done. Front door windows were fix but somehow the reprogramming did affect the Bluetooth sync. Other than that no problems. More

Customer Service at its Finest I had a technical issue with my BMW 2017 440i and there was no Genius at the location to help me. However, Emmitt Green who is in Sales came out to a I had a technical issue with my BMW 2017 440i and there was no Genius at the location to help me. However, Emmitt Green who is in Sales came out to assist me, took the time to fix the issue and provided professional and excellent customer care. He is an asset to BMW Rockville. I give him "10's" accross the board and recommend him to everyone. You rarely find a person that provides this level of customer service anymore. Congratulations to Emmitt Green. More

BMW Rockville My service and repair experiences at BMW of Rockville have always been great. My service advisor, Jill Chilcoat is.both very knowledgeable and very My service and repair experiences at BMW of Rockville have always been great. My service advisor, Jill Chilcoat is.both very knowledgeable and very attentive. More

Terrible service If you are willing to wait for extremely long diagnosis and repair time this place is for you. They mislead customers on timeframes for repairs and o If you are willing to wait for extremely long diagnosis and repair time this place is for you. They mislead customers on timeframes for repairs and on their diagnosis fees. I had to call them to get an update on my car a day and a half later because I never got call from them giving me status of my vehicle, even though I was told the car would be done no later than 2 days, now it is going to be 5 days. They do not value customer satisfaction/opinions. Went in and told them the front dash speaker needed to be replaced because it was blown and they snuck in on the paper work a $150 diagnosis fee just to repeat back to me what I said. Even after all the complaints to the service manager they still are unwilling to drop the diagnosis fee, I still don't have my car or know when it will be done, and I don't have the repair cost yet after 2 days. This place is terrible and I will not be bringing my car back again. Although, I am sure they do not care anyways because customer satisfaction is not their priority. More

Couldn't have asked for a better service Mary Duncan was extremely helpful and professional. She helped me understand the features of my new car efficiently and with great patience. I was mor Mary Duncan was extremely helpful and professional. She helped me understand the features of my new car efficiently and with great patience. I was more than glad to leave a positive review of her performance. More

BMW genius taught everything I needed to know about my C5 Met with Emmett to better understand all the state of the art features of my new x5. Definitely worth the time as there were many features I was unaw Met with Emmett to better understand all the state of the art features of my new x5. Definitely worth the time as there were many features I was unaware of. Emmett was very accommodating of my time and patient with me. Now that I know how everything works, I will be able to rake full advantage of the BMW DRIVING EXPERIENCE! Thank you! More

Lifetime service from sales rep Two years later and my sales rep Suvin still makes sure I get top-notch service! He goes the extra mile and answers any questions I have via text or p Two years later and my sales rep Suvin still makes sure I get top-notch service! He goes the extra mile and answers any questions I have via text or phone. I took my car in for service and detailing and he took time to keep me in the loop about when it would be done even when he knew the service team would alert me. So lucky to have him sell me my car! More