BMW of Rockville - Service Center

Satisfied customer Have worked with Jeff Doss in service. Keeps me informed. All work completed properly and in a timely manner. Directed my family to use him and BMW of Have worked with Jeff Doss in service. Keeps me informed. All work completed properly and in a timely manner. Directed my family to use him and BMW of Rockville More

Experience With Service Department A had a damaged tire that needed to be replaced. Although almost 6 PM I met with a service advisor, scoured a loaner vehicle and was on my way in 30 m A had a damaged tire that needed to be replaced. Although almost 6 PM I met with a service advisor, scoured a loaner vehicle and was on my way in 30 minutes. Very organized, friendly and efficient operation at every step of the process. I was very impressed. More

Excellent Service Experience The A/C system on my 2009 BMW xdrive 3 series wagon failed. When I brought the car to BMW of Rockville, there was almost no wait to see a service adv The A/C system on my 2009 BMW xdrive 3 series wagon failed. When I brought the car to BMW of Rockville, there was almost no wait to see a service advisor. Problems with refrigerant level and blower motor wiring were diagnosed and promptly addressed at a cost lower than the original estimate. I am very pleased with the whole service experience. More

Pleasant stay while in construction It was a great experience even though it is smaller than previously. I understand the construction and they are doing a good job! Although there is no It was a great experience even though it is smaller than previously. I understand the construction and they are doing a good job! Although there is no ability to wash the car, they provide a voucher which I appreciate. More

R. Stewart - Excellent Tech Support Just want to mention that my wife and I appreciated the Tech Support provided by Ronald Stewart for her 2019 X1. Ronald was very knowledgeable and pro Just want to mention that my wife and I appreciated the Tech Support provided by Ronald Stewart for her 2019 X1. Ronald was very knowledgeable and proficient in showing us how to perform certain features on the vehicle with which we had problems. He was pleasant and patient in in conveying that knowledge. Represents dealership and BMW quite well. More

Great Listner DeAngelo listened to my concerns and followed up promptly on the status of my car. I received a loaner pretty quickly as well and when I returned to p DeAngelo listened to my concerns and followed up promptly on the status of my car. I received a loaner pretty quickly as well and when I returned to pick up my vehicle checkout was fast. More

Excellent Experience This is the way all car service should be. It was super easy to make the appointment, I was quickly greeted and my service advisor (Joy Chilcoat) lis This is the way all car service should be. It was super easy to make the appointment, I was quickly greeted and my service advisor (Joy Chilcoat) listened to why I brought my car in and suggested additional work I did not consider or know should be done. She looked out for the best of my car and me. My car was completed before the agreed upon time. Joy ordered an Uber for me to my office and ordered another one when I was ready to pick up my car. I could not be happier. Thank you Joy Chilcoat and BMW of Rockville. More

Unexpected shut down First I never leave reviews ever but, Julia went out of her way to make sure my car was fixed and I was satisfied. My car slowed and then stopped whil First I never leave reviews ever but, Julia went out of her way to make sure my car was fixed and I was satisfied. My car slowed and then stopped while driving home it gave me a drivetrain malfunction warning. The car stopped I restarted it and drove it home barely switching to manual. Went on the BMW site to make an appointment I had to pick a day that I knew I could take it with no traffic since I am almost 40 miles away. So I did and setup my service repair date for almost a week away. A few hours later Julia called wondering why I was not able to get it in sooner I explained about having to make sure it was a light traffic time and she told me to contact BMW roadside assistance to have it towed and she would look at it the next day. I did and then 40 mons later they were at my house taking my car later Julia called to let me know the car made it and she had a loaner for me. I told her I would not need one if it was just a couple of days. Julia then kept in constant contact with me letting me know what was going on and when it would be ready they even kept it after the repair to do another test drive to make sure it was fixed completely. She called told me it was ready and I her I would be by the next day to get it I picked up my car then had to make several stops on my way to.e when Julia called me agan to make sure I was hay and every was working since I live so far away. I have owned Lincoln, Mercedes, Hondas and many other cars but this was my first BMW. I am now a BMW from now on. I have never had this much attention or great service from any of the other dealers I have worked with. So if you need any type of service ask for Julia you won't go wrong. Elvis More

Multi-Point Inspection is a fraud. Took my car in for regular maintenance. The day before I took my car in, i started hearing a metal clicking noise on the front left driver wheel. I to Took my car in for regular maintenance. The day before I took my car in, i started hearing a metal clicking noise on the front left driver wheel. I told the Service Rep and he confirms that they will check it out during the multi-point inspection and let me know what i needed. Car came back with their fraudulent multi-fraud inspection form stating that everything is fine. When I asked the Service Rep about the noise, he told me I have to pay $159 for diagnostic fee. It was my first time to that dealer and will be my last. Entire service sucks. I had more to complain about but I'll leave it for the next customer. More

Review of Service After some “failures to communicate,” Juli Brown took over and did a superb job in getting our X3 serviced and repaired during a holiday weekend. After some “failures to communicate,” Juli Brown took over and did a superb job in getting our X3 serviced and repaired during a holiday weekend. We highly recommend her. More