BMW of Rockville - Service Center

Outstanding Customer Service The service at BMW Rockville was outstanding. Joy Chilcoat is an excellent service advisor who places great importance on customer service and satisfa The service at BMW Rockville was outstanding. Joy Chilcoat is an excellent service advisor who places great importance on customer service and satisfaction. Joy is also very responsive when I leave a message for her More

Car service for prompted notices Excellent service attention to my concerns. Professional approach and timely service; no appointment was necessary to address my issues. Service res Excellent service attention to my concerns. Professional approach and timely service; no appointment was necessary to address my issues. Service response was friendly and support staff was accommodating. More

Excellent prompt service Called at noon, dropped my car off at 1:30, and it was ready to go by 6pm, everything working very well! A big thank you to Eric aNd the BMW folks! Called at noon, dropped my car off at 1:30, and it was ready to go by 6pm, everything working very well! A big thank you to Eric aNd the BMW folks! More

Service advisor Cates Sr. Was very professional and I was pleased with the work done. It did take longer than I thought since I had an appointment. I had an o advisor Cates Sr. Was very professional and I was pleased with the work done. It did take longer than I thought since I had an appointment. I had an oil and brake fluids changed and a head light change. Had an appointment at 11am. Got there at 10:28 aug.27 and waited for car. The service was completed at 14:25. Thought time was lengthy due to the fact I only had an oil , drake fuild and light changed. More

Regular Maintenance Service Dealer punctually began service at the designated appointment time and offered me the option of waiting in a relatively comfortable customer lounge st Dealer punctually began service at the designated appointment time and offered me the option of waiting in a relatively comfortable customer lounge stocked with morning snacks and drinks. The Service Advisor, Ali Souley, is knowledgeable, helpful and attentive; and made certain that I was totally comfortable and content before leaving the BMW of Rockville. More

Great service! Not my home dealership but needed service done while in Maryland. I first went to the Silver Spring location and was not pleased with the service I wa Not my home dealership but needed service done while in Maryland. I first went to the Silver Spring location and was not pleased with the service I was given there for a previous service issue. The only other close location was Rockville BMW. I was pleasantly surprised how different I was treated at the Rockville location. Everyone I encountered was friendly, courteous, efficient and knowledgeable from check in, to the service desk and finally being assigned to working with a service advisor. I was assigned to service advisor since this was my first time at that location. Jeff Doss was very friendly, knowledgeable and thorough. Where Silver Spring said they had trouble researching all of my warranties and coverages, Jeff was able to find easily. He answered all my questions with ease and patience. This was a polar opposite experience I had at the Silver Spring location. When in Maryland, I would not hesitate to contact Jeff for service. Driving a few more miles to Rockville is worth having a better experience that doesn’t leave you frustrated and feeling like you are given misinformation just to make a sale. Save yourself from the aggravation, it’s stressful enough having to get service on your car. At the very least, you can have a good experience. More

An Awesome Experience! I recently visited the BMW dealership in Rockville to have my car serviced. The customer service was impeccable. My service representative Joy, provid I recently visited the BMW dealership in Rockville to have my car serviced. The customer service was impeccable. My service representative Joy, provided excellent customer service, was very knowledgeable and provided expert advice about the maintenance of my 2015 335i which no other dealership provided in the past. More

Very Helpful Service Provider Joy my service advisor has been a great help. She helped explain the service to performed on the car and spoke to my warranty company regarding covera Joy my service advisor has been a great help. She helped explain the service to performed on the car and spoke to my warranty company regarding coverage of costs More

First in their class The Washington DC metropolitan area has at least a half dozen BMW dealerships. BMW of Rockville helps you to find a car that suits your needs. Once The Washington DC metropolitan area has at least a half dozen BMW dealerships. BMW of Rockville helps you to find a car that suits your needs. Once you’ve purchased a car from the dealership, they provide top-notch service for that vehicle. Your assigned service person will get to know you and orchestrate service that is very straightforward. They provide the care your BMW needs at pricing that is highly competitive with other local BMW dealerships. Service is very courteous and polite and in a timely manner. This dealership goes out of its way to make sure that you are cared for with the best possible service. I drive past other BMW dealerships just to make sure that my car gets the care from BMW of Rockville! More

Routine service visit. Excellent service...especially from my advisor D’Angelo Cates. Very friendly and professional. All of the work we discussed was completed to my satisf Excellent service...especially from my advisor D’Angelo Cates. Very friendly and professional. All of the work we discussed was completed to my satisfaction and in the time frame promised. More