BMW of Rockville - Service Center

Military friendly establishment. The facility is always clean. The staff are professionals and yet down to earth. Loaner vehicles are always in pristine shape. #winning clean. The staff are professionals and yet down to earth. Loaner vehicles are always in pristine shape. #winning More

Everything functioned without a glitch. Everything functioned without a glitch, and there is even coke, coffee, bagels, water, and other snacks to boot! What else can you say? Everything fun Everything functioned without a glitch, and there is even coke, coffee, bagels, water, and other snacks to boot! What else can you say? Everything functioned without a glitch. More

Pleasant, efficient, and knowledgeable. He knows my car, and informs me of what needs to be done. I will come back again to see my service manager, Mr. Cates and informs me of what needs to be done. I will come back again to see my service manager, Mr. Cates More

Service provided today was excellent. Car was ready quicker than promised. Jared Brown provided outstanding customer service. This was the best experience I've had at BMW of Rockville since I've start quicker than promised. Jared Brown provided outstanding customer service. This was the best experience I've had at BMW of Rockville since I've started taking my car there 2 years ago. More

Excellent service and efficient, knowledgeable, concentious service advisor. prompt, very attentive service with oil change and tire repair.Arranged for loaner and kept me informed of progress thro concentious service advisor. prompt, very attentive service with oil change and tire repair.Arranged for loaner and kept me informed of progress throughout. I will definitely continue servicing my car at Rockville BMW. More

Always a great experience when visiting the BMW of Rockville Service Center. The team of professionals are extremely knowledgeable and make customer service their first priority. My service rep, Joy C Rockville Service Center. The team of professionals are extremely knowledgeable and make customer service their first priority. My service rep, Joy Chilcoat went above and beyond to assist and provide me information for my future services. She's the best! Mark Guant also assisted with my service visit. More

Our service advisor always stays in contact and the service has always been efficient. This visit required a fix of a strange issue. Problem was identified, parts ordered and service completed in a ver service has always been efficient. This visit required a fix of a strange issue. Problem was identified, parts ordered and service completed in a very reasonable amount of time. More

Joy really knows her stuff. Took my car for a test drive and quickly diagnosed the problem. She’s an asset to your company. You should give her a raise! and quickly diagnosed the problem. She’s an asset to your company. You should give her a raise! More

OLD CARS WELCOME I recently bought an older BMW, I needed to have the essential fluids changed and I wanted it done correctly without worry was the right fluids used. I recently bought an older BMW, I needed to have the essential fluids changed and I wanted it done correctly without worry was the right fluids used. Called the senior advisor D' Angelo Cates if I could bring it in and drop it off, told me to bring it in, the fluids were changed and I was alerted to some serious but small items that needed attention PRONTO. BMW of Rockville, got the parts for a 23 year old car and was fixed in two days. More

Good and fast but admittedly disappointed that garbage was left in my car post service... expect that stuff to be removed before handing the car back to me... was left in my car post service... expect that stuff to be removed before handing the car back to me... More