BMW of Rockville - Service Center

Excellent service ,providing a timely , responsive and friendly service. overall great customer experience and follow up friendly service. overall great customer experience and follow up More

The service department always takes good care of me! My car is done in a timely manner. My car is done in a timely manner. More

From the time I arrived until the time I left, I was treated with courtesy, respect and friendliness. The team was professional, the waiting area was clean and best of all, there was a lot of helpful c treated with courtesy, respect and friendliness. The team was professional, the waiting area was clean and best of all, there was a lot of helpful communication. Overall excellent experience! More

Service managers and the mechanics are always communicating very detailed descriptions of any work that needs to be done on your car. Work is completed on time and perfectly finished. communicating very detailed descriptions of any work that needs to be done on your car. Work is completed on time and perfectly finished. More

BMW of Rockville completed a thorough checkup and determined that the brake pad sensors were routed incorrectly by the garage that had worked on the brakes previously. They rerouted the sensors and d determined that the brake pad sensors were routed incorrectly by the garage that had worked on the brakes previously. They rerouted the sensors and determined that the braking system was in good shape. That is the level of integrity that consumers are seeking in any service industry. More

On Mother’s Day I was driving home to PA from Northern VA, I was on 495 north when I got a flat. The tires are run flats so I found a hotel near the closest BMW dealership. That happened to be Rockville B VA, I was on 495 north when I got a flat. The tires are run flats so I found a hotel near the closest BMW dealership. That happened to be Rockville BMW. I called service Monday morning and Leon called me back to tell me to bring in the car right away. He advised me that the tire was probably under warranty as it was new in January. We spoke to the other BMW dealership that had installed the tire and were able to implement the warranty! Within a couple of hours this grandma was on her way! Leon was professional, pleasant and helpful! I was very pleased with the great service I received!!! More

They provided a loaner, free of charge, since they needed more time to diagnose my car. Will provided me with daily updates about the status and anticipated delivery time of my car. more time to diagnose my car. Will provided me with daily updates about the status and anticipated delivery time of my car. More

Fast and great service! The technician video is supper helpful and detailed. My service advisor is great! The technician video is supper helpful and detailed. My service advisor is great! More

Easy to make an appt. and excellent communication throughout the process. Didn’t try to upsell. and excellent communication throughout the process. Didn’t try to upsell. More

This was my first visit at this dealership. Overall great experience. Staff was very nice, service facility was very clean and had a fully functional area for me to sit and get some work done w Overall great experience. Staff was very nice, service facility was very clean and had a fully functional area for me to sit and get some work done while waiting for my car. Will be back for my next recommended service. More