BMW of Rockville - Service Center

Very professional & courtesy in customer related services. It’s been over 4 years since dealing with BMW Rockville and still impressed services. It’s been over 4 years since dealing with BMW Rockville and still impressed More

The service agent Jon was very good and professional was able to provide the details needed and any recommendations on service able to provide the details needed and any recommendations on service More

BMW of Rockville has a great service department! Robert is the best--very knowledgeable and responsive. Robert is the best--very knowledgeable and responsive. More

I enjoyed talking with Prince the customer service representative. The customer lounge area was neat and clean and I loved the coffee. representative. The customer lounge area was neat and clean and I loved the coffee. More

Everyone one at BMW Rockville has been extremely professional, courteous and pleasant! For 3 years! professional, courteous and pleasant! For 3 years! More

Refused to replace the part covered by warranty. Suggested another problem cause that is expensive Suggested another problem cause that is expensive More

My first service experience and BMW of Rockville and I have to say I was very satisfied with the amazing service. My service advisor Juan Carlos made sure he took care of every detail. Definitely went abo have to say I was very satisfied with the amazing service. My service advisor Juan Carlos made sure he took care of every detail. Definitely went above and beyond to ensure my vehicle was serviced properly. Overall excellent experience. More

This was my second routine annual service at BMW of Rockville, and like every time I am extremely satisfied with the service and the staff. William promptly got me checked in, explained what will be do Rockville, and like every time I am extremely satisfied with the service and the staff. William promptly got me checked in, explained what will be done and kept me informed throughout using the SMS service was new and great this time. Technician even posted a video while servicing explaining what all he checked and how things look under the car, this is great and really appreciate the transparency. Service center was kind enough to provide wash and vacuum as courtesy. To close, William took care of paperwork and helped to checkout at speed. Overall great experience, and five stars to William for his excellent customer service/care. Thank you. More

Joel Mugashi is an Excellent service rep who is efficient, personable, and courteous. However, as I drove away The car started to shudder - Something which I would’ve thought the Technical servic efficient, personable, and courteous. However, as I drove away The car started to shudder - Something which I would’ve thought the Technical service people would’ve picked up in the garage. Pretty inefficient considering the price I paid. Since I’m going to be overseas for about five weeks, I couldn’t return it immediately, but I will bring the car back and expect them to fix this issue. More

BMW of Rockville has top notch service! Always a great experience and the service team is awesome to work with! Always a great experience and the service team is awesome to work with! More