BMW of Rockville - Service Center

Th service department was great. Super smooth drop off, comfortable lounge, decent coffee, and Joel was great. Super smooth drop off, comfortable lounge, decent coffee, and Joel was great. More

After receiving a warning from the display on the dashboard, I contacted BMW service for assistance. The information I received was provided courteously. After leaving my car, I received data about dashboard, I contacted BMW service for assistance. The information I received was provided courteously. After leaving my car, I received data about the problem, the length of time for repairs, and cost. The experience was reassuring. More

I took my X1 for service while visiting the area. I was very impressed by the courteous service and how friendly their staff is. JC Rodríguez was my specialist and he was outstanding. He explained ev I was very impressed by the courteous service and how friendly their staff is. JC Rodríguez was my specialist and he was outstanding. He explained everything that the car needed and kept me informed along every step of the process. It was a great experience. More

Business like and organized, I like the way customers cars are received and delivered to them after service cars are received and delivered to them after service More

I made a 9am appt. for drop-off for a routine service at BMW of Rockville (an oil change). I arrived there on time and was told I would have to wait 10 minutes for the for drop-off for a routine service at BMW of Rockville (an oil change). I arrived there on time and was told I would have to wait 10 minutes for the service writer “to sign some papers”. 30 minutes later I went to the service writer and told her I could not wait any longer or I would miss a doctor's appt. So I left and later got a call from a service assistant with a list of things they wanted to know if I want done like new wipers ($130!) and new tires, alignment and balance (for over $2,000). So basically I was supposed to hang around while they find stuff to sell me. So I got an oil change for $250. But no free car wash (“not up today”). Service at BMW of Rockville is totally focused on up-selling you services that you may or may not need. But I took their suggestions to heart and looked at BMW of Rockville online and found a special for tires, buy 3 get one free yesterday. (By the way, their tire prices look competitive until they add $400 for installation! $300 more than most shops). So today, I went back to look for the special and could not find the special online. They have an online chat option, so I tried to find help there. The number took me to an Asian helpline that wanted to “sell” me a “free $100 gift card” and not too interested in finding the tire special for me. Then I tried calling the direct Service at BMW of Rockville is totally focused on up-selling you services that you may or may not need. main number. No-one answered (but it was around lunch time, so no surprise there). Just kept going back to the recorded options. After I finally found the special on my own (the tire manager didn't even know about the online special), I went back for the special and had the tires installed. The next day I went to drive and the cars says “low tire pressure warning”. The right rear had lost 25 lbs of pressure!! I took the car back and they discovered a crack in the right rear wheel. Wheel was fine before the new tires is all I know. I can't prove they cracked the wheel but at best they made the crack worse because it didn't leak before they changed the tire. So now they tell me $1200 for a new wheel! And the carwash still is not working. Looking for a used wheel now. More

The showroom, waiting room and entry way is clean, modern and bustling. People were eager to help from the minute we came in to the minute we left. We were provided a free loaner vehicle while our car was and bustling. People were eager to help from the minute we came in to the minute we left. We were provided a free loaner vehicle while our car was worked on. Exceptional service and would highly recommend. More

Juan Carlos was excellent. He was knowledgeable and took care of the repair that I needed. He was knowledgeable and took care of the repair that I needed. More

Great service and customer support. Excellent facilities. Good response time by staff. Nothing to complain about so far. Excellent facilities. Good response time by staff. Nothing to complain about so far. More

Process was smooth and easy. Will continue to use the Service Department in the future. Will continue to use the Service Department in the future. More

The customer service representative was very professional and provided excellent customer service. The vehicle was repaired in a timely manner. and provided excellent customer service. The vehicle was repaired in a timely manner. More