BMW of Rockville - Service Center

Jon Blumberg was the service advisor. He explained the service, the cost of parts and labor, and kept me informed of the progress He explained the service, the cost of parts and labor, and kept me informed of the progress More

Well organized. Outstanding staff. Easy to get loaner. Loved the video of the evaluation of my vehicle. Thorough and professional. Outstanding staff. Easy to get loaner. Loved the video of the evaluation of my vehicle. Thorough and professional. More

Professional and efficient. I got a flat tire which needed to be changed. I called and got the same day service. They also sent me home and pick me up in a uber car so I didn't I got a flat tire which needed to be changed. I called and got the same day service. They also sent me home and pick me up in a uber car so I didn't have to wait in the service center. Liked to work with Juan Carlos (J.C.) Rodriguez, who was friendly and took care of everything! More

When I picked up the vehicle I found the oil change light was still on. I attempted to call the advisor a few times and left a voicemail. I called the dealer numerous times and got a receptionist who kept tr was still on. I attempted to call the advisor a few times and left a voicemail. I called the dealer numerous times and got a receptionist who kept transferring me to different advisors' voicemails. The check-in process was alright but what I found inconsistent was the pricing for the DEF top-off. One visit costs $100 and the next costs $220 because of a labor charge. More

Wonderful service and communication provided by BMW of Rockville, especially Omar, the service advisor whom eventually took over and handled my service issue. The issue needed to be reverted back to BMW Rockville, especially Omar, the service advisor whom eventually took over and handled my service issue. The issue needed to be reverted back to BMW to approve the fix and kept me updated on the matter. I also appreciated the flexibility provided by Omar on when to pick up my vehicle and return the loaner. He made sure the timing worked for my schedule. More

Great service. Facility is clean. Waiting area is nice. Thanks. See you all next time. Facility is clean. Waiting area is nice. Thanks. See you all next time. More

Efficient and always a good job. Jaime, my service advisor, facilitated my visit very well and her suggestions were welcome Jaime, my service advisor, facilitated my visit very well and her suggestions were welcome More

I had a very pleasant experience. Service took less time than they estimated. Car wash wasn’t working but they gave me a voucher to use at a later date. Service took less time than they estimated. Car wash wasn’t working but they gave me a voucher to use at a later date. More

I MET VERY PROFESSIONAL PEOPLE , THEY TREATED ME WITH GREAT RESPECT AND PROFESSIONALISM . I RECOMMAND HIS DEALER . GREAT RESPECT AND PROFESSIONALISM . I RECOMMAND HIS DEALER . More

Always give timely feedback and let me know about upcoming services. Help me avoid unnecessary up charges. upcoming services. Help me avoid unnecessary up charges. More