BMW of Rockville - Service Center

DO NOT bring your car here! This was the worst customer service experience of my life! I couldn't even get a loaner for a week. They are rarely available to answer calls and oft This was the worst customer service experience of my life! I couldn't even get a loaner for a week. They are rarely available to answer calls and often ignore you. More

Please be aware of this dealership. Just because it's says BMW doesn't mean they are ethical. They tried to double charge us on getting a replacement fob for our BMW. They are charging Just because it's says BMW doesn't mean they are ethical. They tried to double charge us on getting a replacement fob for our BMW. They are charging for service that is not needed when replacing a key fob AND THAT NO OTHER DEALERSHIP IN THE DMV CHARGES WHEN REPLACING A KEYFOB. Since they a dealership that sells high end cars im sure they figured you as a customer can afford it and won't question additional charges. Do you homework before you purchase your car or get it service there. Don't get your hard earned money riped off. More

I'm very impressed with the service, and I like the way the service manager mr.Ali treated the customer. the service manager mr.Ali treated the customer. More

They provided a fast and efficiency service to my car. And entire process was professional and transparent. The price is reasonable too. And entire process was professional and transparent. The price is reasonable too. More

5 stars very satisfied with the service, well trained people, the manager personally took a previous concern that I had and he went above and beyond to provide me a professional resolution people, the manager personally took a previous concern that I had and he went above and beyond to provide me a professional resolution More

I actually had a 7:30 a. m. appointment at the Audi dealership where I purchased my BMW but with the type of repair needed, one of the Audi reps recommended going across the s m. appointment at the Audi dealership where I purchased my BMW but with the type of repair needed, one of the Audi reps recommended going across the street to the BMW dealership. Upon arriving at BMW, I was greeted immediately in the service department. I thought I was just going to be able to make an appointment but within minutes, Juan Carlos (J.C.) Rodriguez, came over and asked me about what needed to be done. Since my vehicle was maintained at that location by the previous owner, J.C. knew the maintenance that needed to be done and also checked into the tie rod repair I needed as well. He also made me aware of the oil change special which I really appreciated. The same day my maintenance was taken care of and I had an estimate for the tie rod repair. It was such a great experience. BMW of Rockville will be my where I take my vehicle from now on and where I will purchase my next BMW. Thanks J.C.! More

BMW of Rockville delivers great customer service. Will is awesome and did a good job following up and getting our car repaired ASAP. I highly recommended BMW of Rockville! Thank you! Will is awesome and did a good job following up and getting our car repaired ASAP. I highly recommended BMW of Rockville! Thank you! More

Great service and not a long wait! The team took good care of my IX. Glad to be a repeat customer. The team took good care of my IX. Glad to be a repeat customer. More

I have had nothing but positive experiences with the dealership and the service department. They are always courteous and efficient in addressing whatever issue has come up. dealership and the service department. They are always courteous and efficient in addressing whatever issue has come up. More

Unprofessional Deceptive service department - Service Mgmt would not discuss concerns or return calls or texts. Mgmt would not discuss concerns or return calls or texts. More