BMW of Rockland

Nobody seemed interested in anything about me, who I was, my car, or whether I even had an appointment when I got there. When I finally did speak to somebody (Tim), he was excellent, but only handling me on my car, or whether I even had an appointment when I got there. When I finally did speak to somebody (Tim), he was excellent, but only handling me on behalf of somebody else (Joell), who I was "assigned" to, but whom was too busy for me. When the services were complete, I never got to speak with Joell about the service & a few questions I had (in fact, that whole department was empty, except for one gentleman (didn't catch name), who pointed me to cashier. I also had a few other questions for the sales department managers regarding extended warranties as well as inquiries into vehicles. They told the cashier (who was friendly) to take my info & they'd call me sometime in the future. Then, when I left, I had to find my car, my keys, & finally back out of an open door not intended for exit, as there was nobody to let me out through the bay door. Any one issue wouldn't have bothered me, but in total, I'd say my experience was much less than ideal, & so I wouldn't recommend this place for service or sales, though it IS a very nice facility. More

Friendly staff, accommodating snd excellent service! !!! Highly recommended and no regrets!!!!! Thank you BMW Rockland. !!! Highly recommended and no regrets!!!!! Thank you BMW Rockland. More

The dealership was comfortable and clean. The people were very polite and helpful. It was a great experience The people were very polite and helpful. It was a great experience More

I recently brought my 2024 BMW X1 M35i in after discovering that the rear left rotor was heavily corroded on the inside. From the moment I arrived, the entire team at BMW of Rockland made the exper discovering that the rear left rotor was heavily corroded on the inside. From the moment I arrived, the entire team at BMW of Rockland made the experience smooth and professional. A special thank you to my service advisor, Matt Egger, who was extremely knowledgeable, helpful, and courteous throughout the entire process. He took the time to explain the issue clearly and ensured that everything was handled with care. The technicians inspected and resurfaced the rear rotors, replaced the pads as needed, and completed the work on time with no surprises. I also appreciated the complimentary loaner vehicle, which was exceptionally clean, well-maintained, and ready to go when I arrived. Overall, the service was efficient, transparent, and hassle-free. Thank you to Matt and the entire BMW of Rockland team for providing a truly excellent customer experience. Highly recommended! More

Excellent service. My engine light went on. They gave me an immediate appointment and fixed minor problem immediately. I could not be more satisfied. Great job And My engine light went on. They gave me an immediate appointment and fixed minor problem immediately. I could not be more satisfied. Great job Andrew and BMW. More

Outstanding service appointment. Was kept informed about what wirk was being performed and was also given a loaner. Was kept informed about what wirk was being performed and was also given a loaner. More

Service at this BMW location specifically is top-tier. Not only is their customer service amazing, their service department Advisors/reps, and technicians go above and beyond. Special shout out to Antonio Not only is their customer service amazing, their service department Advisors/reps, and technicians go above and beyond. Special shout out to Antonio O. @BMW of Rockland. You were amazing to work with, and I look forward to working with you in the future More

Technician jeremy was real good and the only reason i come to this dealership is because of him and the advisor elena made it difficult for me to choose him because he worked next door even though they a come to this dealership is because of him and the advisor elena made it difficult for me to choose him because he worked next door even though they are the same company. She rushed me to return a loaner when i asked if i can bring it back a few hours later because of my work schedule she said it wasnt ok. This was frustrating because i thought bmw looked out for their customers and i dont feel like its worth going there anymore. More

Very reliable. knowledable. I waited for my car to be finished and their projected time was accurate. knowledable. I waited for my car to be finished and their projected time was accurate. More