BMW of Rochester

Connor Seweryn and the staff at BMW of Rochester made buying our new to us car a pleasure. This is the 2nd car we have purchased here and both times have been a great experience. In this age of covid and buying our new to us car a pleasure. This is the 2nd car we have purchased here and both times have been a great experience. In this age of covid and with the current preowned market being so short on inventory, Connor especially went above and beyond making sure we got exactly the car we were looking for. He spent tremendous time with my husband and I both on the phone and in person. He explained the newer features of the car. He was extremely kind, knowegable, and patient with our many questions, and down to earth. The sales manager, financing staff and everyone there was patient and kind. We will head back to see Connor for our next car purchase. Connor THANK YOU! John & Cindy More

Recent service experience was very disappointing. Had appointment at 8:30 for oil change & brake fluid change. I then was called back at noon to discuss a couple other minor requests. I live an hour from appointment at 8:30 for oil change & brake fluid change. I then was called back at noon to discuss a couple other minor requests. I live an hour from the dealership and is not what I expect from my past West Herr experiences. May need to explore Towne BMW offerings which is 10 minutes from my home. Bill Ganzenmuller More

Very good and quick service, excellent team and great communication communication More

It was a great experience and Kyle was very kind and helped explain what he was doing. helped explain what he was doing. More

Our car buying experience here at BMW of Rochester was great. Connor was a great salesman - he is willing to go the extra mile to make sure his customers are happy and satisfied with their car buying expe great. Connor was a great salesman - he is willing to go the extra mile to make sure his customers are happy and satisfied with their car buying experience. More

Bought my 2nd BMW x3 from Todd Harper and Mitch Guesno with help from Bryan Fox and the experience couldn't have been better. Also, big shout out to Demarcus. It is easy to see why West Herr is taking ov with help from Bryan Fox and the experience couldn't have been better. Also, big shout out to Demarcus. It is easy to see why West Herr is taking over New York, because they hire and retain really Great people. More

BMW of Rochester truly delivered an awesome experience as well as a beautiful new 4 series convertible to me. Every step of the way the experience was excellent! My salesman Todd went over and beyond expec well as a beautiful new 4 series convertible to me. Every step of the way the experience was excellent! My salesman Todd went over and beyond expectations! If you’re considering a new or used vehicle BMW of Rochester is the place to go! Ask for Todd, highly knowledgeable and awesome to work with! More

My least favorite thing to do is go test drive and buy cars! But, Mike and Lauren were great! Very knowledgeable and very easy to work with! I would definitely recommend them at BMW of Rochester. cars! But, Mike and Lauren were great! Very knowledgeable and very easy to work with! I would definitely recommend them at BMW of Rochester. More

Friendly and professional service. Service charges reasonable and have always had a positive experience at this dealership since West Herr has owned it. An A+ operation in all respects. reasonable and have always had a positive experience at this dealership since West Herr has owned it. An A+ operation in all respects. More

HORRIBLE service department. DO NOT WORK WITH KYLE LOVEJOY! I would have left no stars at all but that's not possible so I had to leave at least one. After spending several hundred dollars and LOVEJOY! I would have left no stars at all but that's not possible so I had to leave at least one. After spending several hundred dollars and working with another mechanic, my 2012 BMW X3 was still having issues. We conceided defeat and decide to take it to the "professionals" that know the car best; the dealership. Not a good choice. They got us in right away of which we were very thankful for, and later that day we were told that a repair needed to be made and the amount was $330, and that would take care of our issues. We pay for said repair and take the vehicle back home. We live about a mile from the dealership. Less than two days later we try to drive the vehicle and the issue is the worst that it's ever been so we take it immediately back to the dealer. They then tell us that they found some aftermarket parts that were not playing nice with the car and they needed to be removed and OEM BMW parts put in. Cost? Another $500! Sooooo...they put those parts in, call us back. They then tell us that The car is still doing the exact same thing but now they want to replace all of the coil packs for the spark plugs. Cost including the above work of $500? Only $1200! Nope. Not happening! I've already spent a considerable amount of money trying to remedy the issue and now I'm not going to write a blank check to BMW until they get it right and figure out what is wrong! The whole reason I took it there was because I was done wasting unnecessary money. If the parts you took out were not bad, why are you not putting them in and taking that charge off of my bill? At this time, we are at a stalemate. They want the money, and we won't give it to them. We have others vehicle, I'll let it sit there for however long need be to work this out. Next up...reviews on EVERY single car site I can find that will let me leave a review about this dealership. More