BMW of Rochester

The salesperson i talked with about an 2022 X5 BMW told me because i live in Pa, 12 miles from the border they could not sell me the X5 unless i paid $3000 plus over msrp. i own two X,5's and a M convertib me because i live in Pa, 12 miles from the border they could not sell me the X5 unless i paid $3000 plus over msrp. i own two X,5's and a M convertible my daughter lives in Rochester, i am aware cars are difficult to get now but having owned many Euro cars over the years dismissing me as a customer is there loss. Ray T More

The personal attention was appreciated as well as the comfortable waiting area. Everything was well explained and choices offered. comfortable waiting area. Everything was well explained and choices offered. More

Second vehicle we have purchased from BMW Rochester and Bob Thompson. The staff and service are amazing! Bob Thompson. The staff and service are amazing! More

My first time and my last....not a good experience. They don't ask you about your car.2 days my car was there they dint even know were it was.i towed it away and they made it difficult for the tow.stay away don't ask you about your car.2 days my car was there they dint even know were it was.i towed it away and they made it difficult for the tow.stay away More

So appreciate that you fit me in so quickly for my soon to be expired registration. Also completed the job much earlier than expected to be expired registration. Also completed the job much earlier than expected More

Great service on time as scheduled with the appointment starting in time and completed as per expected time starting in time and completed as per expected time More

Excellent service from Connor Seweryn.He was very patient with me,and very helpful.I bought the car and .Loved it. I made a great decision ,My husband as feels the same way.Thank You Connor. with me,and very helpful.I bought the car and .Loved it. I made a great decision ,My husband as feels the same way.Thank You Connor. More

I was from out of state, I had a transmission problem, try to get into other dealerships and they said no this dealership got me right in the analyze the problem they kept the car and fix the problem they try to get into other dealerships and they said no this dealership got me right in the analyze the problem they kept the car and fix the problem they kept me informed the whole step of the way and they had to use extra parts but kept to the quoted price. More

I came in for a 1200-mile break-in service for my M2.It I came in for a 1200-mile break-in service for my M2. It was a wet Saturday morning 330 miles away from home, and I was in and out within 2 hours. Me I came in for a 1200-mile break-in service for my M2. It was a wet Saturday morning 330 miles away from home, and I was in and out within 2 hours. Me and my wife traveled with our little dog, and the staff offered us to wait in the wait ping room with our little guy on a leash. More

Excellent customer service. Scheduling was quick and easy. Dealership picked up our X1 for service and dropped it off the next day. Loaner was a newer X1. easy. Dealership picked up our X1 for service and dropped it off the next day. Loaner was a newer X1. More