BMW of Rochester

We have purchased four vehicles from these guys, and honestly, they continue to up their game. Bob in sales, two younger guys, Evan and Colin have been super helpful with odd-ball stuff. Service dept. h honestly, they continue to up their game. Bob in sales, two younger guys, Evan and Colin have been super helpful with odd-ball stuff. Service dept. has sharpened their stick too, and the updated to the physical amenities and human customer interactions is excellent. Highly recommended. More

Very cordial and energetic with a happy atmosphere, very attentive and informative, also timely fashion. attentive and informative, also timely fashion. More

Always a great experience. Kyle is very nice and knowledgeable. Redesigned waiting area is welcoming and comfortable. Thank you! Kyle is very nice and knowledgeable. Redesigned waiting area is welcoming and comfortable. Thank you! More

Great experience, most helpful in every way. I would absolutely purchase another vehicle from them. I would absolutely purchase another vehicle from them. More

Great experience all the way through. Faith was helpful, professional and pleasant to work with. I would highly recommend this dealership. Faith was helpful, professional and pleasant to work with. I would highly recommend this dealership. More

Courteous Knowledgeable Professional and a seamless buying experience. Mason Smith has sold us two BMW’s and both times were consistent. buying experience. Mason Smith has sold us two BMW’s and both times were consistent. More

Oil change took almost 3 hours despite scheduled appointment. Poor communication. Disorganized due to dealership construction. appointment. Poor communication. Disorganized due to dealership construction. More

Kyle was great. He was kind, thoughtful and attentive. I appreciated all of his details and explanations relating to my car. My issue was the cost of the repair wa He was kind, thoughtful and attentive. I appreciated all of his details and explanations relating to my car. My issue was the cost of the repair was double at the dealership than independent garages. I think West Herr needs to rethink the pricing structure. Disappointing. Overall, Kyle was great and West Herr is a good dealership to buy your cars and service if still under warranty. Beyond that the pricing is way too high for repairs More

They were able to repair my damaged tire within one day without a prior appointment without a prior appointment More

Jeffrey’s attention to customer service was outstanding. He made sure to follow up after my car was in for service and assured me everything was taken care of and what they found. He made sure to follow up after my car was in for service and assured me everything was taken care of and what they found. More