BMW of Rochester

My second time to visit for service . Last August I tried the virtual appointment, did not go well. Went to direct dealership service asking for oil change, brake fluid flush and check an Last August I tried the virtual appointment, did not go well. Went to direct dealership service asking for oil change, brake fluid flush and check antifreeze burnt smell. I knew I would pay for oil service and brake fluid job, Appointment 3-10-25 - received loaner, thank you. Picked up car -New radiator tank, thank you. . Oil change and brake flush not done as requested. Service advisor deleted as car did meet BMW milage guides. Not ok, MY car, I determine service. Car back to dealer, waiting for services requested, I paid for brake fluid, compensated for oil change. That was a wash as I will need oil change later this year. Goes a couple of days, still smell antifreeze burn. Call Service Manager, ended up with General Manager.. he would look into this. Same service advisor called, bring back car. BMW tech pressure tested, no leaks found. Service advisor related to drive car until low antifreeze warning comes on , call back.. OK is the car fixed or is it: "yup we checked it and it is there, but try it out for awhile " style dealer service... I am thinking a brush off , will play the game. Overall point deducts for communication, quality of work, quality of attitude. You met everyone of my low expectations. More

Clean and plentiful coffee. Friendly from the time I walk-in. Glad I wasn’t made to think I needed something other than oil change. Senior on fixed income. Friendly from the time I walk-in. Glad I wasn’t made to think I needed something other than oil change. Senior on fixed income. More

Easily scheduled an appointment for service, and the service was performed very well. The technician provided a video, and the Service Advisor provided recommendations for follow up service. Very prof service was performed very well. The technician provided a video, and the Service Advisor provided recommendations for follow up service. Very professionally done. More

Greated me upon arrival. Did service in an acceptable amount of time. Washed car but did not clean floor mats inside the car. I had a few tech questions so they arranged for Did service in an acceptable amount of time. Washed car but did not clean floor mats inside the car. I had a few tech questions so they arranged for me to speak to Audrey, a genius, without any wait. She was extremely nice and helpful. More

BMW of Rochester has top notch service. Tires and brakes were installed in a timely manner. Jeff was very courteous and took the time to explain all the work that was done on my vehicle Tires and brakes were installed in a timely manner. Jeff was very courteous and took the time to explain all the work that was done on my vehicle. More

Very professional service with excellent communication. My vehicle was returned to me clean and repaired better than expected. My vehicle was returned to me clean and repaired better than expected. More

All work was completed in a timely fashion. Was extremely surprised when the total cost came in 180.00 dollars below the estimate. It is very nice to deal with honest people, and get quality wo Was extremely surprised when the total cost came in 180.00 dollars below the estimate. It is very nice to deal with honest people, and get quality work. More

Dealership not too friendly told me I am put on do not loan me a car or rent a car why why I don’t know No one never told me until I asked the question. I am not happy with BMW Rochester. loan me a car or rent a car why why I don’t know No one never told me until I asked the question. I am not happy with BMW Rochester. More

Phil Micheljohn is awesome - always polite and accommodating- and a true professional - He and the Dealership West Herr BMW of Rochester are the best. accommodating- and a true professional - He and the Dealership West Herr BMW of Rochester are the best. More

Nick is the service person I always ask for because he is very patient with my explanations of the vehicle’s problems He is professional and understanding. All his actions to assist me are truly appreciate very patient with my explanations of the vehicle’s problems He is professional and understanding. All his actions to assist me are truly appreciated. I would recommend he anytime. Thanks! More