BMW of Riverside

First off, I want to say BMW does strive to make their customers happy. I do not have one bad thing ever to say about customer service personnel and Don King was great an 4/1/14. I waited almost an hour customers happy. I do not have one bad thing ever to say about customer service personnel and Don King was great an 4/1/14. I waited almost an hour for the Enterprise to pick me up for a car rental and they (BMW) offered to pay for my car rental, which was great relief and came at a time where money is in short supply. With that being said, my only gripe is the cost of repairs for BMW. From the time we bought our car till now, we have spent over $15000 in repairs for my 2006 330i. New transmission, new transmission computer, numerous run flat tires that never last more than a year before getting flat, and well you can't repair a run flat tire, total repalcement at $400 a tire. Headlight repalcement, window lock repalcement, A/C fan replacement, leaks in the head lights seals, Halo light repalcement. Water pump replacement, Valve cover gasket replacement this time around and now I am need a drivebelt tensioenr replacement and oil pan gasket replacement. Another $2000 just for that. So the list goes on and on with this car. I wish we never bought the car. The people are great at Riverside BMW, but just get ready to fork over tens of thousands of dollars in repairs. Oil change alone is over $160, DIY for less than $55. The bottom line is this. Repairs are ridiculous on a BMW that should in theory run better than your average Toyota Camry, but reliabiltiy is certainly not BMW's greatest strength. If you want the best customer service, then BMW of Riverside is the way to go. Just don't one for reliability. More

Nick is so great! He has gone above & beyond several times over for us. We appreciate all the staff and will continue with BMW Riverside. times over for us. We appreciate all the staff and will continue with BMW Riverside. More

I drive to BMW Riverside because they know how to treat customers! Ask for Nick in Service if you can, very promising and helpful guy. He knows the quality of employee to customer relationship! customers! Ask for Nick in Service if you can, very promising and helpful guy. He knows the quality of employee to customer relationship! More

These three guys are the reason BMW of Riverside receives so many 5 star ratings. They, each of them, go out of their way to make sure the customer - in this case, me - is greeted warmly, treated with high so many 5 star ratings. They, each of them, go out of their way to make sure the customer - in this case, me - is greeted warmly, treated with high regard, courtesy and above all kept informed of all that is going on with the vehicle. They are proactive, friendly and genuinely interested in making sure the customer is satisfied. They also make up for any aggravation you may have with the process of getting the vehicle serviced. I also want to mention that the people that work on the vehicle also go the extra distance to make sure everything that needs attention gets that attention. They too are proactive and make sure all areas are checked, rechecked and attended to. I give 6 stars if I could. Darko, Mike and Don --- Thanks!!! Al B. - Riverside More

After going to 3 dealerships in SoCal Riverside has been by far the most outstanding. They are quick and professional and extremely communicative and helpful. I really dont know what to say except please by far the most outstanding. They are quick and professional and extremely communicative and helpful. I really dont know what to say except please consider them as a great place to have your BMW serviced, etc. I will buy my next BMW from them for sure! The entire team is just terrific. More

The service that Travis provided was exceptional. He listened to our concerns and ensured that our vehicle would be running the way it is suppose to. He made sure that we had a courtesy vehicle waiting listened to our concerns and ensured that our vehicle would be running the way it is suppose to. He made sure that we had a courtesy vehicle waiting for us upon arrival and took care of everything in a timely manner. His customer service and attention to detail was outstanding and I would gladly recommend this dealership to family and friends. More

I just wanted to share my awesome experience with BMW of Riverside. My sales person Mike Shelhart, finance manager Jennifer Hogan, GSM George Mattei were wonderful and made my car buying experience memorabl Riverside. My sales person Mike Shelhart, finance manager Jennifer Hogan, GSM George Mattei were wonderful and made my car buying experience memorable for life. I definitely recommend this great team for your next BMW experience! Just give them a call and pay them a visit and you will have unforgettable experience that you will appreciate for life. I also want to express my gratitude and appreciation to a wonderful Sarah Velasco! If you don't know who she is, you have to visit BMW of Riverside and even if you are not in the market for this beautiful, ultimate driving machine, but you simply want to have a great day or evening and feel special and welcomed, YOU MUST MEET Sarah :) She will put a smile on your face and make you feel great. The entire team, including Ted Gebhard, George Salinas, Nicole Jaime (just to name a few) were amazing as well. Thank you BMW of Riverside! Sanela Hadzihasanovic www.sanela.net Worry Less. Live More. More

I first called the office in Riverside to find out how costly it would be to have my husband's car serviced after not having it serviced for the past two years. I spoke with Fabian and he was most helpfu costly it would be to have my husband's car serviced after not having it serviced for the past two years. I spoke with Fabian and he was most helpful and very pleasant, to which I made an appointment for the following Saturday. When I entered the facility I was directed to Mr. Nicholas Cappellano, who evaluated my car and made every effort to make sure I was well cared for and happy with the service. That day I had a complete review of my car and an oil change; I then found out that the car needed quite a bit of servicing. Mr. Cappellano broke down the fees for me and began the process for setting me up with various appointments, beginning and friendly with the most necessary services first. Again, the next service (a tune up-spark plugs), was to be completed the following Saturday. Mr. Cappellano, as promised not only broke down the services line by line, but he included the prices and took special care to make sure that I understood all that it entailed. Because of his dillengent and friendly service I decided that regardless of the pricing, I would continue to bring my car back. On my visit the team also took the initive to wash and vaccum my car. I was most satisified with the service. More

I had a very good experience. The test drive was unhurried and I was treated very politely. I left being confident that I could work all the features of the car and I would buy from them again and r unhurried and I was treated very politely. I left being confident that I could work all the features of the car and I would buy from them again and recommend the dealership to my friends. More

Roland was friendly, professional and very knowledgeable. I received the incentives that I expected and they had the perfect car for us in stock. CC was a pleasure to deal with as well. I received the incentives that I expected and they had the perfect car for us in stock. CC was a pleasure to deal with as well. More