BMW of Ridgefield - Service Center

got a diagnostic for steering wheel vibrations;paid what they asked for;problem not solved.returned in 5 days got another diagnostic ;they wanted another $800 to "fix" the problem;lost confidence in their a they asked for;problem not solved.returned in 5 days got another diagnostic ;they wanted another $800 to "fix" the problem;lost confidence in their ability to service the car. decent customer service;poor technical skills. do not expect to do "whatever they can to make you happy" i wanted to purchase a new (bmw) car soon;i think it will be an audi s5 or nissan gtr i expected a much better experience especially with the technical part...... ultimate driving machine.....inexperienced mechanics..... More

This is a follow up from the previous review. I stopped This is a follow up from the previous review. I stopped by the dealership and spoke directly to Bob Zimmermann (Service Manager). I told him the stor This is a follow up from the previous review. I stopped by the dealership and spoke directly to Bob Zimmermann (Service Manager). I told him the story about my wife’s experience a couple of days before. He was extremely apologetic and proceeded to follow up on what happened. He arranged to get us a loaner and set up an appointment. All in all very professional. Thank you Bob, you have reinstated my firm belief that BMW is all about Quality and Service. More

I had a problem with the sun roof on a Sat. afternoon and drove to the dealership.The service dept. was closed but a very nice salesman tried to help me out with the problem. He couldn't get it closed so he drove to the dealership.The service dept. was closed but a very nice salesman tried to help me out with the problem. He couldn't get it closed so he suggested that my wife return on Monday morning at 7:30am when they opened. She arrived at the dealership spoke to the service department rep. and explained the problem. She also explained that she had to travel to NJ for a meeting that morning. My wife inquired about a loaner (which the salesman said would be furnished)the service rep rudely said "We don't give loaners, we rent them" My wife said that would be fine if it was going to take a long time to repair. The service rep. said it wouldn't and to have a seat in the waiting room. One hour later my wife went back to the service desk to inquire about the car. The service rep (chatting away with one of the people she works with)stated that the car was completed, they would bring it around. Ten minutes later, my wife inquired again about the car. The service rep rudely said "it takes a minute to bring it around". With that she hands my wife the key. No paper work at all, when my wife is driving she hears a noise from the sun roof, its not closed completly. The switch does not work. Overall a very bad experience. I am going back to the service dept. today to speak to the service manager about the problem. Will post my result. More