BMW of Ridgefield - Service Center

Exceptional service! I recently took my 2008 335xi to have a diagnoses read since my car was riding rough. I've been through a lot with this car since purchasing at on auc I recently took my 2008 335xi to have a diagnoses read since my car was riding rough. I've been through a lot with this car since purchasing at on auction (live and learn). Marco and the rest of the crew there were not only honest but went out of their way to find a solution to my problem. They were considerate caring and above all HUMAN, which is rare for some current day service establishments. I could not ask more of a dealership. They even went out of the way to deliver my car to me in New York. Thank you Marco and the rest of the crew. It is folks like you that will keep the BMW name going strong. Lupe Rodriguez More

NO follow up after my initial purchase I leased a 2015 BMW X5 ( 2500 down and 887.00 per month) car is great Dealership lacking in customer service. Having been a previous lexus ow I leased a 2015 BMW X5 ( 2500 down and 887.00 per month) car is great Dealership lacking in customer service. Having been a previous lexus owner I was pampered with great customer service. BMW does not give a loan a car for routine service. In fact when I scheduled my first appointment I was told my expected wait time for the service would be an hour and a half. My appointment was scheduled at 9:30 AM and an 11:00 AM return of my car. I called customer service to let me know I would be dropping off my car the night before and picking up my car at the scheduled pick up time of 11:00 AM. I was told my car would not be ready at 11:00 AM since a car dropped off the night before is not prioritized as a client waiting for his car. I found this policy to be totally absurd. The dealership would have the car ready if I waited but not if I dropped off the night before. This has not been my first bad experience with the dealership. I live much closer to the Darien BMW dealership but leased my car at Ridgefield BMW based on their representation to me of their outstanding customer service. My original service rep Dan Root left the dealership the day after I signed my lease agreement. VInny the replacement rep is a great guy and I have only good things to say about him and his work ethic. I would recommend not using this dealership ... On a side note More

Top brand terrible franchise Very poor relationship with customers. The only reason I can see that they have thrived is that they sell a great brand. I would gladly have driven 30 Very poor relationship with customers. The only reason I can see that they have thrived is that they sell a great brand. I would gladly have driven 30 miles to any of the BMW dealerships if I knew that this one does not stand behind their sales or service. No sincerity in promises or value for customer loyalty. Very sad that they foster the stereotype of a 'used car salesperson'. More

I have been enjoying my Audi that I've bought from BMW of Ridgefield, and I'm really happy with the experience I had here. After seeing service lights appearing on the dash I contacted Dan, and withou BMW of Ridgefield, and I'm really happy with the experience I had here. After seeing service lights appearing on the dash I contacted Dan, and without any hesitation, Dan told me to bring the car back and assuringly, informed me that everything will be taken care of at my convenience. When I drove the car back, I was greeted by Dan and his service advisor, Thomas Pearce who took my car in for service, and was given a loaner car. Thomas informed me that they will be transferring my car to Danbury Audi for official diagnostics/service. This was yet another effortless, excellent transaction performed by BMW of Ridgefield. After a couple of days, I was contacted by Thomas, and my Audi was back on the road! The team here goes beyond their ways in fulfilling customers requests and desires. Many thanks again! More

Service department was more worried about trying to sell me tires rather then addressing my original issues. Not a single sales employee, including one of the managers could help identify a warning light t me tires rather then addressing my original issues. Not a single sales employee, including one of the managers could help identify a warning light that appeared on my dashboard. Overall, I would steer clear of this dealership because the staff is very unprofessional and many of them lack the basic knowledge needed to represent a highly respected company. More

Asking a customer to pay for $2500 car repair with cash or a certified bank check is unreasonable---particularly when we have made credit card payments all along. The car is only three years old and the c or a certified bank check is unreasonable---particularly when we have made credit card payments all along. The car is only three years old and the car is in the shop all the time because the engine light comes on consistantly--- with a recent failure of the turbo. The car has been serviced many many times due to the engine light coming on during the warranty period. I get a sense that the dealer waited for the warranty to expire so that this costly problem is funded by the customer. I recommend that BMW of Ridgefiled remove the sign that claims "a coffee maker is more costly to maintain". It is unfortunate that BMW corporate will not fix the turbo issue. BMW recalled these cars for the fuel injector pump issue but I imagine there are other customers who have or will have a similar turbo issue. If we had known that there will be a $5000 repair issue before 100,000 miles, we would not have purchased this car or we would have purchased an extended warranty---which would be less than this one repair project. More

When I leased my first BMW 328Xi in June 2008, I was delighted by the attention and sincerity extended me by the salesperson ... Ms. Kelly Grant. Having purchased or leased a number of vehicles over t delighted by the attention and sincerity extended me by the salesperson ... Ms. Kelly Grant. Having purchased or leased a number of vehicles over the years from other manufacturers, I found the sales process to be more pleasant and less stressful ... with the kind of caring personal interaction I had not come to expect from auto sales personnel. In the past three years, I have found the Service Department to be equally committed to providing outstanding customer service. Each of my service visits have been handled with respect for my time, and thoroughness (no need to come-back because they did not have a part in-stock or had overbooked for that day). If you had asked me to rate BMW of Ridgefield on "value" (rather than on "price"), I would score them a "6" on a scale of "5". More

Bmw is a world class brand and the folks at BMW of Ridgefield are a world class team. My experience with the sales team and service departments have been extraordinary. Ridgefield are a world class team. My experience with the sales team and service departments have been extraordinary. More

Seems Dan Casey isn't very good for business. I took my car in because of a shake in the front end. When I picked it up less than I mile from the dealer I found the mirror wouldn't adjust. It had worked th car in because of a shake in the front end. When I picked it up less than I mile from the dealer I found the mirror wouldn't adjust. It had worked the morning before dropping it off. Went back to say my mirror was not working and Dan first said no one drove it. The service tech said they had. He told me no one moved the seat. My wife drove the car in and the seat was all the way back when picked up. Dan said no one moved the mirror. I know things can happen, and I think I understand what did happen. The mechanic moved the mirror manually and broke the pin. It was more that Dan couldn't make stuff up fast enough without even checking with his staff who kept contradicting him. Not only wouldn't he take any responsibility, but sent me an email offering a "good price" to fix it. Now I'm ready to buy a new car and because of Dan I'm concerned about going back to Ridgefield. One quick note, I did contact Ed the owner and he did offer to fix it. Too bad he doesn't realize the effect Dan is having. More

We had a flood here in CT and my engine took water in. It needed to be replaced costing $12,108.00. After just over three weeks I got a call that the work was complete and the car road tested. Seven miles wa needed to be replaced costing $12,108.00. After just over three weeks I got a call that the work was complete and the car road tested. Seven miles was all I got when the same warnings popped up that ultimately indicated I needed a new engine. I went straight back and they blamed it on coincidence. A few days later I got a call that it was ready again when I got in the car the miles to empty indicated 10 miles, NO gas. Three weeks later engine light on again and again, coincidence, NO WAY! The day after I took it in got a call, new turbos, ha I'm sure they replaced them with the engine. I was told the parts were located and two days out. A week later I had to call them and now I'm told they just started the work. This is a day after the promise date. DO NOT go to this dealer for anything. There service department is run by Dan Casey and he'll say anything truth or not. I didnt buy the car there because they totally low balled me on my trade-in. Do not use this place for anything. You'll be sorry. More