BMW of Ridgefield - Service Center

The service I received today at Ridgefield BMW was excellent. I had to replace a tire, they got me in right away fixed it and all well the time frame that they originally provided. Everyone was top n excellent. I had to replace a tire, they got me in right away fixed it and all well the time frame that they originally provided. Everyone was top notch! Take them to lunch More

BMW of Ridgefield…. Steve and colleague's in Service did a great job getting my Z4 ready for 2025…First got a new battery service..Second coordinated to have a hood dent Steve and colleague's in Service did a great job getting my Z4 ready for 2025…First got a new battery service..Second coordinated to have a hood dent fixed and Third getting the car detailed. The car came out great and looked like new as if it just rolled out of the dealership. More

Cannot trust service department going forward. Service advisors work on commission at all dealers and maximizing income is built in, but initially being overcharged $ 2700. + tax for brakes by a v Service advisors work on commission at all dealers and maximizing income is built in, but initially being overcharged $ 2700. + tax for brakes by a very experienced advisor, then having price “adjusted” after attempting to stop the job, was fishy. They did not monitor brake pad wear on any previous visits, wonder why? Sometimes when you go along with all the various fluid flushes, filter replacements, alignments etc., you can be taken for a fool. More

This was my second terrible experience at BMW of Ridgefield (746 Danbury Rd, Ridgefield, CT 06877). I paid thousands of dollars for repairs that didn’t fix the coolant leak. Both times the car was r Ridgefield (746 Danbury Rd, Ridgefield, CT 06877). I paid thousands of dollars for repairs that didn’t fix the coolant leak. Both times the car was returned dirty and still not properly repaired. The second time, I was promised a rental — after waiting an hour, I was told none were available. Now my move to a new state is delayed, my job and housing are at risk, and all I’ve gotten from the staff are repeated apologies. I would not recommend this service center. Extremely unprofessional and disappointing. More

Fantastic BMW dealer! I had an amazing experience when I purchased my new all-electric BMW i4 M50 sedan. What a wonderful car! The service department as well is top notch! I had an amazing experience when I purchased my new all-electric BMW i4 M50 sedan. What a wonderful car! The service department as well is top notch! They actually delivered a loaner car to my home 30 miles away and delivered my car back to my home after routine maintenance. I highly recommend this dealership! More

Very customer oriented. The first contact is with customer service. Quickly gets you to repair coordinator who discusses situation with you. The first contact is with customer service. Quickly gets you to repair coordinator who discusses situation with you. More

My car was in for service to replace windshield wipers. Picked up car with 6 inch crack in windshield. Dealer did not stand behind their work Picked up car with 6 inch crack in windshield. Dealer did not stand behind their work More

Poor communication and no respect for my time. This is my 3rd BMW from this dealership but customer service has disintegrated. Administrative support staff are pleasant, mechanics capable, but the This is my 3rd BMW from this dealership but customer service has disintegrated. Administrative support staff are pleasant, mechanics capable, but there’s a disconnect in between. Had oil service last week that was frustrating and overpriced…received video inspection at 10 am. I asked for status at 2pm and the advisor sent me the same video as if it were new and suggested I leave the car overnight for recommended work, which was impossible as it is a 90+ minute trip in the opposite direction of my office (3 hr round trip.) Also frustrating:I had an email offer for oil service special from the dealership that I received 3 days before, but was told it expired. (And then I received a mailed offer -exact same- 2 days after the service.) Made a new appt for the additional recommended work- a week ahead- for 8:15 am. Left car and heard nothing until after 5 pm when I got a text that car would not be ready until next day. That was two days of interruptions to my work ferrying cars when I planned for one. 2 tires and rear brakes scheduled in advance take over 8 hours? Super inconvenient. Arrived next day at 9:50, car was promised for 9am, but car and paperwork weren’t ready yet. Girls at counter were helpful however and got things written up. I miss Yarneni who always took pride in her service! More

The service at BMW of Ridgefield is everything you could hope for: honest assessments, first-time-right repairs, and friendly staff. Steve K is, quite simply, the best Service Advisor! If you have service hope for: honest assessments, first-time-right repairs, and friendly staff. Steve K is, quite simply, the best Service Advisor! If you have service needs and you use this dealership, you won't be disappointed. More

This dealership just gained a new customer in me. When the drivetrain warning light came on in my X3, I had to find a BMW dealership close to my home for service. I had purchased my car from a diff When the drivetrain warning light came on in my X3, I had to find a BMW dealership close to my home for service. I had purchased my car from a different dealership, much further away, but unfortunately was not able to get the proper attention to my problem in a timely/convenient manner with that dealership’s service dept. So I called BMW Ridgefield and was able to schedule an appointment which also offered a loaner car while my car was in service. The service department at Ridgefield BMW is literally the best I’ve ever experienced. I’ve never received friendlier, more professional, caring and efficient service with any vehicle I’ve ever owned. Jessica is particularly amazing - she knows her stuff and took beyond great care of me and my car. I appreciate her and the entire service team - they’re amazing and I’m so grateful. THANK YOU JESSICA!!! More