BMW of Ridgefield

I found my buying experience at BMW of Ridgefield to be exceptional. Not only did they price the car agressively but when the car came in, they actually did better than promised. After buying the car I h exceptional. Not only did they price the car agressively but when the car came in, they actually did better than promised. After buying the car I had a flat tire and their service was exceptional. I highly recommend this dealership and Jack Polman for their excellence in sales and service. They do what they say their going to do and more. More

I was looking for a 5 series manual loaded and looked for about 3 months. I went to multiple dealers who didn't have what I was looking for and when I went to see James at BMW of Ridgefield he took down my i about 3 months. I went to multiple dealers who didn't have what I was looking for and when I went to see James at BMW of Ridgefield he took down my information and called me when the car I wanted arrived. Took 2 weeks for the car to arrive but James was the only sales person who called me back out of the 5 dealers I visited. The price and communication was great. I will come back to see James for my wides car More

When I leased my first BMW 328Xi in June 2008, I was delighted by the attention and sincerity extended me by the salesperson ... Ms. Kelly Grant. Having purchased or leased a number of vehicles over t delighted by the attention and sincerity extended me by the salesperson ... Ms. Kelly Grant. Having purchased or leased a number of vehicles over the years from other manufacturers, I found the sales process to be more pleasant and less stressful ... with the kind of caring personal interaction I had not come to expect from auto sales personnel. In the past three years, I have found the Service Department to be equally committed to providing outstanding customer service. Each of my service visits have been handled with respect for my time, and thoroughness (no need to come-back because they did not have a part in-stock or had overbooked for that day). If you had asked me to rate BMW of Ridgefield on "value" (rather than on "price"), I would score them a "6" on a scale of "5". More

I walked in for a specific car, and when I found out they didn't have it, I was disappointed. James didn't let me leave without making an effort to find me the car I really wanted. He came through and I'm ve didn't have it, I was disappointed. James didn't let me leave without making an effort to find me the car I really wanted. He came through and I'm very pleased. More

Great professional service. Unlike other dealerships not pushy at all.Always available to answer question. Will consider them again when I buy my next Bimmer. pushy at all.Always available to answer question. Will consider them again when I buy my next Bimmer. More

Although I absolutely LOVED my Audi All-Road Quattro, I would not go back to Danbury Audi because the Service Dept. was awful. So I bought a BMW and have been delighted with my salesman, and all the peopl would not go back to Danbury Audi because the Service Dept. was awful. So I bought a BMW and have been delighted with my salesman, and all the people in service for the regular visits. I recommend this dealership highly to anyone looking for a BMW as they were very fair in price matching and have been competent, courteous, professional and completely honest in all my dealings; sales and service. What more can you ask? More

Great experience with BMW of Ridgefield, I knew which model / options I wanted and Jack located the car for me and gave a fair price. model / options I wanted and Jack located the car for me and gave a fair price. More

Bmw is a world class brand and the folks at BMW of Ridgefield are a world class team. My experience with the sales team and service departments have been extraordinary. Ridgefield are a world class team. My experience with the sales team and service departments have been extraordinary. More

I've dealt with the sales manager at BMW Ridgefield for 3 seperate BMW vehicles. They are always straightforward and easy to deal with. Friendly attitude and always willing to go out on a limb to answer all seperate BMW vehicles. They are always straightforward and easy to deal with. Friendly attitude and always willing to go out on a limb to answer all questions. Honestly, one of the best experiences I've had purchasing a vehicle. Don't have any bad comments to say about this dealership. More

Seems Dan Casey isn't very good for business. I took my car in because of a shake in the front end. When I picked it up less than I mile from the dealer I found the mirror wouldn't adjust. It had worked th car in because of a shake in the front end. When I picked it up less than I mile from the dealer I found the mirror wouldn't adjust. It had worked the morning before dropping it off. Went back to say my mirror was not working and Dan first said no one drove it. The service tech said they had. He told me no one moved the seat. My wife drove the car in and the seat was all the way back when picked up. Dan said no one moved the mirror. I know things can happen, and I think I understand what did happen. The mechanic moved the mirror manually and broke the pin. It was more that Dan couldn't make stuff up fast enough without even checking with his staff who kept contradicting him. Not only wouldn't he take any responsibility, but sent me an email offering a "good price" to fix it. Now I'm ready to buy a new car and because of Dan I'm concerned about going back to Ridgefield. One quick note, I did contact Ed the owner and he did offer to fix it. Too bad he doesn't realize the effect Dan is having. More