BMW of Ridgefield

I have spent the last year looking for the right combination of car and dealership and have finally found it at BMW of Ridgefield. Working with Kelly was as straightforward and as enjoyable as a hig combination of car and dealership and have finally found it at BMW of Ridgefield. Working with Kelly was as straightforward and as enjoyable as a high maintenance customer like me could ever want! I found her personable, very knowledgeable, trustworthy and committed. I usually don't enjoy the car buying process (nor do I ever post reviews on line) but I now have a 'go to' dealership and couldn't be happier. More

I came into the dealership for information on a BMW 335xi and was looking to replace my current 3 series. I went over all the information with James. I was not planning of making a purchase but he was so kin and was looking to replace my current 3 series. I went over all the information with James. I was not planning of making a purchase but he was so kind and gave me a great price that I didn't need to wait any longer. I love working with James because I never feel rushed. It's nice to feel good about buying a vehicle from someone I trust. May I add that James even drove to my house to put my plates on my new car. I bought a 2011 328xi because I didn't need the bigger engine which he explained to me. Saved me some money which was a plus. More

James is by far one of the most diligent and professional sales professionals that I have worked with. He found exactly what we were looking for and his follow up was stellar. He gets customer relationship m sales professionals that I have worked with. He found exactly what we were looking for and his follow up was stellar. He gets customer relationship management to inside and out. I will not hesitate to send family and friends to him for future purchases. Thanks James!! More

I was in the market for a new car. I had some ideas about what I might like to have. I was also down sizing from two cars to one. I had a Mustang for performance, and a Saab for utility, economy and winter d what I might like to have. I was also down sizing from two cars to one. I had a Mustang for performance, and a Saab for utility, economy and winter driving. I also had to have a car that looked great. After looking at Auddi, Merceedes, Infinity, VW I tried the BMW. The car filled all my expectations. All wheel drive makes it perfect for winter driving, twin turbos sure gives it performance, four doors and a big trunk makes it great for my trips to Maine, the navigation (new to me) is very interesting, I traded in my Saab and now I can sell my Mustang and just enjoy one car. I did not intend to buy a car that day but Jim made leasing a luxury car sound possible for me. I think I will have a long relationship with BMW of Ridgefield. The Rev.Cr, George Crocker More

BMW of Ridgefield is a class act. Very professional, competent and patient. Just bought a 2012 X5 and it was a pleasure to do business with them.....very fair and competitive. Can't wait for their bea competent and patient. Just bought a 2012 X5 and it was a pleasure to do business with them.....very fair and competitive. Can't wait for their beautiful new dealership building to open. The showroom and service area will be awesome. Would highly recommend this dealer to everyone. Tom from New Canaan. More

Customer service exceeded my expectations in everyway. Pricing drew me to this dealership and the service will keep me coming back. This was by far my best vehicle purchasing experience. Pricing drew me to this dealership and the service will keep me coming back. This was by far my best vehicle purchasing experience. More

I recently decided to upgrade my honda for a new luxury car and was kind of on the fence between a BMW and an Audi. The BMW Ridgefield dealer showroom made my decision lot easier. James was my client advis car and was kind of on the fence between a BMW and an Audi. The BMW Ridgefield dealer showroom made my decision lot easier. James was my client advisor who was attentive to all of our needs, listened to us and surprisingly turned out to be more knowledgeable about the car than I had anticipated. He quickly helped us narrow down to a set of options that both my wife and I were looking for and gave us a good price for the trade in as well. I should mention that even though we were sold pretty much at the end of our discussions with James to go for the bmw, I still wanted to check out an Audi to compare. And, what a comparison it turned out to be. We returned back to BMW ridgefield same day to sign up for a new 328i xdrive. I tend to look at statements like 'we will take care of your needs, call me anytime' etc with a pinch of salt but James followed through on his commitments each time. I usually get a response from him on my emails in less than 10 min. He even called me back on a day that he was off, certainly felt good. After signing up, we worked with Azi to close out financials and he was great to work with. Azi is very pleasant, takes time to explain everything in detail and again follows up on every item be it on a phone call or email. Overall a great beginning, look forward to a consistent and similar experience going forward. More

This is my overall impression of this dealer since my order in 2008. Dealt with Bob Mahoney. He was enthusiastic, thoroughly knowledgable about his products and a pleasure to work with. At the time I order in 2008. Dealt with Bob Mahoney. He was enthusiastic, thoroughly knowledgable about his products and a pleasure to work with. At the time I ordered the car, I specified a sport package but asked that the wheels/tires be downgraded to the regular all seasons. Bob said this could be accomodated and we placed the order. Three months later the car arrived from Germany (after a really long EPA approval delay in Newark), but with the wrong wheels/tires. Bob was mortified with the error. They worked with me and eventually I bought a second set of deeply discounted wheels and put snows on them. Every time I've seen Bob since, he has apologized for the error three years ago. The service department is solid, and has continually improved over the time I've owned the vehicle. I don't remember the names of the service advisors well enough, but Steve, who I've dealt with most recently, is very courteous, professional and values his customer's time. Over the past year or so, the dash of my 2009 135i started to show the outline of the airbag on the passenger side. I no more than mentioned this in passing to Steve on a regular service visit. He said he'd look into it, then called to say they would replace the dash as a warranty item. I never expected that, because there was certainly nothing functionally wrong with the dashboard. Now my three year old car has a new dash. Most recently, on another regular service visit, I started to mention that the matte coating on my steering wheel had peeled off in a couple of spots. Steve stopped me midsentence and said he knew all about this problem, and would replace the steering wheel. I get my new wheel next week. Finally, as my car approaches the expiration of the warranty next year, Steve has shown me the schedule of upcoming service for my car so I can be sure to get the major brake service done under warranty, just before it expires. This is my first BMW, and I appreciate this service; I have not seen anything like it from the three Audi dealers I have dealt with in the past. The only negative... the wait for a service loaner has steadily increased over the past three years from a couple of days to a couple of weeks. More

After enduring the worst possible ownership experience at a competing litchfield county dealer on my 5 series; we were prepared to quit the brand altogether. With some inquiries we decided to try bmw of ridg a competing litchfield county dealer on my 5 series; we were prepared to quit the brand altogether. With some inquiries we decided to try bmw of ridgefield. Upon arrival we were introduced to James Skarzenski,who with patience and product knowledge surpassing associates twice his age put us at ease, and found a solution to our needs. James exhibits a genuine desire to help clients find the perfect car as well as a passion for the brand. I also give him highest marks for communication and transparancy. Trading every three years or so will add up to many cars; and I hope James will be there for those sales. I cannot close without mentioning finance manager Azzi; who demonstrates extraordinary friendliness,professionalism and knowledge. I look forward to working with him many times as well. Kudos also to the owners for keeping the dealership clean, and organized in the midst of a major addition-renovation and for choosing skilled,talented individuals to represent you. More

Asking a customer to pay for $2500 car repair with cash or a certified bank check is unreasonable---particularly when we have made credit card payments all along. The car is only three years old and the c or a certified bank check is unreasonable---particularly when we have made credit card payments all along. The car is only three years old and the car is in the shop all the time because the engine light comes on consistantly--- with a recent failure of the turbo. The car has been serviced many many times due to the engine light coming on during the warranty period. I get a sense that the dealer waited for the warranty to expire so that this costly problem is funded by the customer. I recommend that BMW of Ridgefiled remove the sign that claims "a coffee maker is more costly to maintain". It is unfortunate that BMW corporate will not fix the turbo issue. BMW recalled these cars for the fuel injector pump issue but I imagine there are other customers who have or will have a similar turbo issue. If we had known that there will be a $5000 repair issue before 100,000 miles, we would not have purchased this car or we would have purchased an extended warranty---which would be less than this one repair project. More