BMW of Ridgefield

Mike at the Ridgefield Collection was great! He knew his stuff and did not pressure me at all. It was as stressless as a car buying experience could be. I went to BMW for pickup and it was a qui He knew his stuff and did not pressure me at all. It was as stressless as a car buying experience could be. I went to BMW for pickup and it was a quick painless experience where Anastasiia went over all the paperwork work with me very thoroughly. She also was able to handle the DMV aspects of the new car, so all I had to do was get in it and drive away! More

Fantastic BMW dealer! I had an amazing experience when I purchased my new all-electric BMW i4 M50 sedan. What a wonderful car! The service department as well is top notch! I had an amazing experience when I purchased my new all-electric BMW i4 M50 sedan. What a wonderful car! The service department as well is top notch! They actually delivered a loaner car to my home 30 miles away and delivered my car back to my home after routine maintenance. I highly recommend this dealership! More

From start to finish - excellent customer service ! ! Vina was extremely helpful and patient. Anastasiia was also very helpful and knowledgeable. Nick, what can we say he "IS" the genius. All of t ! Vina was extremely helpful and patient. Anastasiia was also very helpful and knowledgeable. Nick, what can we say he "IS" the genius. All of the mentioned staff is top notch as far as I am concerned. Totally love my new x5. The most very efficient and kind staff that I have found in a dealership !! Thank you H More

Very easy buying and superb delivery experience. The Ridgefield team took the time to ensure I was 100% satisfied with my model selection and then went above and beyond to find the model with the e The Ridgefield team took the time to ensure I was 100% satisfied with my model selection and then went above and beyond to find the model with the exact features and colors I wanted for my new i4. You could tell that they approach their customers as potential long term relationships. …….And they even sat me down with their BMW IT expert (John) who set up all the tech in my new car and on my phone. Awesome customer service! More

Very customer oriented. The first contact is with customer service. Quickly gets you to repair coordinator who discusses situation with you. The first contact is with customer service. Quickly gets you to repair coordinator who discusses situation with you. More

My car was in for service to replace windshield wipers. Picked up car with 6 inch crack in windshield. Dealer did not stand behind their work Picked up car with 6 inch crack in windshield. Dealer did not stand behind their work More

The service was excellent. Bob Mahoney added the personal touch of having everything done and delivered to our home in Kent. The whole process was smooth and perfect. Bob Mahoney added the personal touch of having everything done and delivered to our home in Kent. The whole process was smooth and perfect. More

Poor communication and no respect for my time. This is my 3rd BMW from this dealership but customer service has disintegrated. Administrative support staff are pleasant, mechanics capable, but the This is my 3rd BMW from this dealership but customer service has disintegrated. Administrative support staff are pleasant, mechanics capable, but there’s a disconnect in between. Had oil service last week that was frustrating and overpriced…received video inspection at 10 am. I asked for status at 2pm and the advisor sent me the same video as if it were new and suggested I leave the car overnight for recommended work, which was impossible as it is a 90+ minute trip in the opposite direction of my office (3 hr round trip.) Also frustrating:I had an email offer for oil service special from the dealership that I received 3 days before, but was told it expired. (And then I received a mailed offer -exact same- 2 days after the service.) Made a new appt for the additional recommended work- a week ahead- for 8:15 am. Left car and heard nothing until after 5 pm when I got a text that car would not be ready until next day. That was two days of interruptions to my work ferrying cars when I planned for one. 2 tires and rear brakes scheduled in advance take over 8 hours? Super inconvenient. Arrived next day at 9:50, car was promised for 9am, but car and paperwork weren’t ready yet. Girls at counter were helpful however and got things written up. I miss Yarneni who always took pride in her service! More

The service at BMW of Ridgefield is everything you could hope for: honest assessments, first-time-right repairs, and friendly staff. Steve K is, quite simply, the best Service Advisor! If you have service hope for: honest assessments, first-time-right repairs, and friendly staff. Steve K is, quite simply, the best Service Advisor! If you have service needs and you use this dealership, you won't be disappointed. More

This dealership just gained a new customer in me. When the drivetrain warning light came on in my X3, I had to find a BMW dealership close to my home for service. I had purchased my car from a diff When the drivetrain warning light came on in my X3, I had to find a BMW dealership close to my home for service. I had purchased my car from a different dealership, much further away, but unfortunately was not able to get the proper attention to my problem in a timely/convenient manner with that dealership’s service dept. So I called BMW Ridgefield and was able to schedule an appointment which also offered a loaner car while my car was in service. The service department at Ridgefield BMW is literally the best I’ve ever experienced. I’ve never received friendlier, more professional, caring and efficient service with any vehicle I’ve ever owned. Jessica is particularly amazing - she knows her stuff and took beyond great care of me and my car. I appreciate her and the entire service team - they’re amazing and I’m so grateful. THANK YOU JESSICA!!! More