BMW of Ramsey

The singular reason I would never buy another BMW again is the abominable service experience. Once I purchased the vehicle from Prestige BMW, I was abandoned with the vehicle. I call customer service, I N is the abominable service experience. Once I purchased the vehicle from Prestige BMW, I was abandoned with the vehicle. I call customer service, I NEVER get a call back since the 3+ years I have owned the vehicle. Customer service is a misnomer in this case. The last time I went for service with a scheduled appointment, it took about an hour before I left. I have had problems with the radio, amplifier which was replaced after much stress if they were going to cover it under the warranty. There was some sort of electrical spike in the system, which I am not sure if it was caused by the recent battery cable recall, but clearly is intrinsic to the vehicle. My maintenance computer stopped working where it would not reduce the miles as I drove. Service re-flashed to computer. I somehow lost my hands free. I just noticed this error as I don't use Bluetooth, except once when I first bought the vehicle, but am trying to for safety purposes. I have head lamp sockets that have electric burn in the contact points in the bulb socket. I truly enjoy the car. The service is abominable. I have owned Subaru, Honda, Acura, Toyota, Ford and I would put my BMW experience last on the list of car ownership experience. Prestige Toyota has to be the BEST experience I have had and have almost traded in my BMW for a Camry a few months ago. More

My experience with Prestiege BMW was good. I am very happy with my new vehichle. I will also refer my friends to this dealership. When my husband is ready to upgrade his BMW we will definetly come bac happy with my new vehichle. I will also refer my friends to this dealership. When my husband is ready to upgrade his BMW we will definetly come back to prestiege bmw. More

I inquired about a vehicle I found on Cars.com, Eddy was the advisor I was referred to and I am very glad. I live in Rochester NY and Prestige BMW is over 300 miles away. Eddy was key in reserving the vehic the advisor I was referred to and I am very glad. I live in Rochester NY and Prestige BMW is over 300 miles away. Eddy was key in reserving the vehicle and handling the out of state transaction. We arrived early on a Friday to see the car reserved with my name on it and all ready to go. These guys are professionals and I will be returning to purchase all my cars at Prestige, I am a Customer for Life! More

This is my second car with Prestige and I highly recommend this dealership. Lori Asserson is a true professional and is passionate about what she does. She was persistent and patient in getting me recommend this dealership. Lori Asserson is a true professional and is passionate about what she does. She was persistent and patient in getting me into the car I wanted. Lori consistently goes the extra mile to ensure your satisfaction and makes the whole process seamless and pleasant. I also have to commend Andy, who patiently took me through all aspects of the car and taught me a few new things in the process! Tiffany worked with me on my lease end is always a pleasure to deal with making the process efficient and stress free. What a great team to work with! More

great service provided by Max and the team. would go back again and purchase another car. Fair pricing as well. Thank you very much for the quality customer experience. back again and purchase another car. Fair pricing as well. Thank you very much for the quality customer experience. More

Our salesperson, Lance Aiello, was wonderful to work with. I had seen this beautiful BMW 535ixdrive on the Internet. I was very fortunate to have been transferred to Lance when I called. He was profe with. I had seen this beautiful BMW 535ixdrive on the Internet. I was very fortunate to have been transferred to Lance when I called. He was professional, informative, and knowledgeable. We negotiated a price that I was very hapy with. Your dealership was a good 3 hour drive for us and the first time we were seeing the car was the day of purchase. My husband and I were both excited and nervous about the cars condition. Lance greeted us with a welcoming smile and hello. The car was in the immaculate condition as he had portrayed. Our experience with your dealership was a wonderful one because of Lance. He is a true asset. Thank you! More

Lance is amazing and made my first time buying experience one to remember and couldn't have done it without all his help! I really appreciate all he has done an would recommend him to everyone. one to remember and couldn't have done it without all his help! I really appreciate all he has done an would recommend him to everyone. More

Lance Aiello and Danny Paley over at the Franklin Turnpike location really looked out for me when I purchased a pre-owned car from Prestige last week. It was the first time I've bought a car from a Turnpike location really looked out for me when I purchased a pre-owned car from Prestige last week. It was the first time I've bought a car from a dealership and I couldn't have been happier with the experience. The pricing and financing at Prestige can't be beat. If you see a pre-owned car from Prestige that you are interested in, run don't walk. You'll save yourself time and money with these guys. More

Lance was extremely helpful. From the second I spoke with him on the phone to currently (two days after purchase), Lance has gone out of his way to make sure that each and every one of my concerns was fully him on the phone to currently (two days after purchase), Lance has gone out of his way to make sure that each and every one of my concerns was fully taken care of and that I felt comfortable throughout the entire process of acquiring a car. From finding me the right car, to getting me the right price, to making sure I was comfortable in it after I purchased it, I feel like he put in the extra effort to make sure that the process went smooth and that each and every one of my needs was met. If you need a BMW, its a must that you go to Prestige BMW and ask for Lance. More