BMW of Pompano Beach - Service Center

Well beyond incompetent. This dealership has attempted to repair our '03 BMW 325i over seven times in the car's first 14 months of use--on a car with less than 9,000 miles. It has left my mom stranded by to repair our '03 BMW 325i over seven times in the car's first 14 months of use--on a car with less than 9,000 miles. It has left my mom stranded by the side of the road twice. Even the BMW NA zone service representative reported the car "unsafe to drive on the streets" after we'd nursed it back to Vista for its latest visit. Needless to say, she's not driving it any longer--it's left her too fearful of being killed or left stranded.<br><br>Avoid this service department--better yet, unless you're "car technology-smart" avoid BMWs in general. Furthermore, at the HQ level, BMW NA's customer support policies are stunningly atrocious. I have been lied to three times in the past four weeks by BMW NA representatives and am contemplating legal action against BMW NA and Vista BMW.<br><br>I'll add a full description of this car's problems, along with Vista's "repairs," later, but here's a short summary of just _some_ of this BMW's problems:<br><br>1. Engine stalls, sputters, runs roughly on multiple occasions--has serious trouble reaching 45 mph (engine RPM reaches, and stays at, 5k+ with no upshift; "Service Engine Soon" light on; severe engine missing).<br><br>"Fixes" thus far: 6 new spark plugs, new fuel pumps, new fuel filter, 6 new coils, re-program DME, told to "buy better gas," new Mass Air Flow sensor, etc.<br><br>2. Engine would not turn over.<br><br>"Fix:" Charge "low" battery, replace alternator, replace starter . . .<br><br>3. Wiper "auto" function erratic/inop.<br><br>"Fix:" Replace windshield(!)<br><br>Just when you think it can't get any worse . . . after they'd had the car for two weeks on one visit, my mom called to inquire when they'd be done. They couldn't find the car, telling her "It's been picked up already." Then they report that it must be "stolen--call the police because we don't have it." Just stunning, considering it was found sitting in their lot . . . .<br><br>If you know of a good product defect lawyer in So. Florida, please contact me at 817.937.9696. Thanks. More