BMW of Peoria
Peoria, IL
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I went to BMW of Peoria to buy a car they had advertised on the internet. When I arrived, I was met by their most junior salesperson who was quite friendly and put me in the car for a test drive. I wanted t on the internet. When I arrived, I was met by their most junior salesperson who was quite friendly and put me in the car for a test drive. I wanted to purchase the car so the junior salesman handed off to the other salesman to do the trade-in analysis. After waiting for a couple hours to talk to this other salesman, the junior salesman made the offer to me. The trade-in worked up by the other salesman was five thousand-dollars less than KBB trade-in value for my car with a thousand-dollars of accessories on it. I explained to the junior salesman this was not acceptable and asked him to go back to the other salesman to sharpen his pencil. I was told I would get a call the next day. Two-weeks later, no call. I emailed the junior salesman and a week later still no call nor email. The price of the car I was trying to purchase has gone up two thousand-dollars on the web site. The dealer is clearly not interested in doing business with me as I know they have my correct contact information loaded into their customer information database because I verified it for them. My impression is the dealer offers cars at attractive prices and then makes up any potential lost margin by under cutting a reasonable trade-in value. They are certainly not interested in customer service and do not seem do be operating ethically. Further research has shown many people in the Peoria area go to Chicago or Springfield for better treatment (Isringhausen Imports in Springfield is a BMW Center of Excellence dealer). More
I would like to say that i have bought 25 cars in my life or more, and i never had such a good experiance in my life. I would like to thank everyone at bmw of peoria, John Hand took care of me and my family or more, and i never had such a good experiance in my life. I would like to thank everyone at bmw of peoria, John Hand took care of me and my family and was very nice also, i have never bought a bmw,but i would buy another one in a heart beat from these guys. The guy that did my paper work that night was awesome and the guy watching the football game was nice too. thanks again chad hodge More
How nice he was first when I met him. His boss now gave him a manger position because he knows how to lie to customers. He sold me the vehicle, his name is little chris at Bmw in Peoria, Il. After i called him a manger position because he knows how to lie to customers. He sold me the vehicle, his name is little chris at Bmw in Peoria, Il. After i called them back and complaint about him his boss called me and told me he's not going to serice my car no more. Purpose is: I paid first when aI bought the car the package of the bra , it's special plastic clear bra Bmw has for bugs when on road. Afterwards I took it to them to activate the sos... and told him ( chris ) not to put the bra, they asked me to sign a paper that I don't need it. I did. They drove the car back to me and they delivered it with the bra on. I went off and called them and I was told not to bring it back anymore . I was cheated. Bad service, liars, do yourself a favor and never go there. I wished I listened to friends and went to buy from Bmw in Bettendorf, IA. or in Springfield , Il. More
Don't go there. I talked with 7 dealers for a 5 series deal. But, this is the most arrogant dealer I have ever dealt with. Their pricing is ridiculous. I don't think they realize people do Internet shopp deal. But, this is the most arrogant dealer I have ever dealt with. Their pricing is ridiculous. I don't think they realize people do Internet shopping these days and they are not the only dealer customers can deal with. I walked in with a quote from other dealer and the salesperson literally kick me out instantly when I made an offer. She almost yelled at me saying "We cannot do that!! We cannot give you any discount on European Delivery!! There is no deal!!" and stood up and walked me out. I was going to buy from the dealer simply because they are closer. But even if they offer a better price, I wouldn't. Do you want to be treated like garbage when you spend $50K+? More