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BMW of Palm Springs

Palm Springs, CA

Overview
Employees
Reviews
Vehicles
4.7
1,195 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,195 reviews

June 30, 2024

The work was completed but it should not take all day to get it do e More

by JCWARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

We apologize for the delay in completing the work on your vehicle. Your feedback is important, and we are working on improving our efficiency to ensure quicker service in the future. Thank you for bringing this to our attention.

June 30, 2024

Very professional and courteous always attractive and attentive never fails to impress me with her information More

by carlwit11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback! We're glad to hear that our team member provided you with professional and attentive service. We appreciate your continued trust in us.

June 27, 2024

Responsive to all questions. Great communication. Scheduled so I could have a rental. Nice experience More

by jtoddm111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your positive review! We're pleased to hear that you had a great experience with us and that we could assist you with a rental. We look forward to serving you again.

June 27, 2024

The infotainment has been a problem. Fortunately they had a new one in stock because it takes six months to get one. More

by boysenpaul5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

We're sorry to hear about the issues with your infotainment system, but glad we could provide a replacement promptly. Thank you for your patience, and we hope your new system works perfectly.

June 27, 2024

The communication is really bad do not get back to step up appointment don't confirm it you text or call know them no return calls or text I been waiting over a month are more to get my car back shop it's More

by bklady15
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Gacayan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

We sincerely apologize for the poor communication and inconvenience you experienced. This is not the level of service we aim to provide. We will address this issue with our team to ensure better communication and follow-up in the future. Please contact us directly so we can resolve any outstanding issues with your vehicle.

Jul 13, 2024 -

bklady15 responded

In your response, I need to get my car into the shop. It's shaking when I am stopped. The noise is getting louder in the motor I've been dealing with this since may and nothing's been resolved, I do have text messages between me and Byran He stated on June 17th that he was Going to get my car in the shop.I told him to keep me updated and he never did.My warranty is up in august so I figured he's waiting to my warranty Has expired in August so I can pay all this money out-of-pocket for not getting my car fixed prior to that. I never had Any problem getting my car in and out the shop until Juan when went on vacation I hope we can get. This resolved soon as possible. I would like for my car to be full inspect it again.

Jul 20, 2024 -

bklady15 responded

Today is July 20th still have not received any calls from BMW I wiil never buy another one that's for sure

June 27, 2024

When you call your service advisor for an update on the car you left for a simple service and cannot get a hold of that person, leave message that are not returned and final have to drive for 30 minutes to More

by dteutle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

We apologize for the lack of communication and the inconvenience it caused. This is not acceptable, and we will be addressing this issue with our team to prevent it from happening in the future. Thank you for bringing this to our attention.

June 22, 2024

Customer service was great! Everyone is very friendly and professional. I’m definitely going back! Thank you More

by RN_JE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our team. We look forward to welcoming you back in the future.

June 21, 2024

Chris was very helpful and communicative, including lining up a last minute loaner if we needed it More

by SALEXAUNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

We're glad to hear that Chris provided you with excellent service and was able to arrange a loaner for you. Thank you for your kind words, and we appreciate your business.

June 21, 2024

Always a pleasant experience whether I’m buying/leasing a new car or taking mine in for service! More

by JTTRISTAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your continued trust in us! We're thrilled to hear that you always have a pleasant experience with us, whether you're buying, leasing, or servicing your vehicle. We look forward to serving you again soon.

June 19, 2024

It was a pleasant experience from initial contact through purchase and delivery. Everyone I worked with was friendly and helpful. More

by barryjs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Veneisha Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Barsakis
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