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BMW of Palm Springs
Palm Springs, CA
1,196 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners.
We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,196 reviews
June 30, 2025
Out of state purchase nightmare! Strongly advise buying from a dealership with a much better customer satisfaction rating. The on-going delays, along with the lack of transparenc Strongly advise buying from a dealership with a much better customer satisfaction rating. The on-going delays, along with the lack of transparency, communication & urgency at this dealership has resulted in the most frustrating car buying experience EVER! 6/18/2025 (day 1) committed to purchasing a CPO vehicle; 6/20/2025 (day 3) received purchase documents, which had multiple errors (including missing inspection results on the CPO checklist); 6/23/2025 evening (day 6) received 3rd & FINAL set of purchase documents (rejected 2 sets previously due to multiple errors); 6/24/2025 (day 7) full payment (funds) wired & dealership reduced the vehicle price online (despite having a signed purchase agreement). Requested refund of the price difference & received partial refund for the inconvenience; 6/25/2025 (day 8) dealership confirmed receipt of wired funds 6/26/2025 (day 9) transport co. picked up the vehicle & I received digital copy of title & registration documents to review - notified dealership that the ‘Appt. of Agent’ form was incomplete (missing the agent’s name & address); 6/27/2025 (day 10) received physical title & registration documents to sign (via FedEx) & the ‘Appt. of Agent’ form was incomplete (still missing the agent’s name & address), which was not provided until several hours after the other signed documents had been dropped off at FedEx; 6/28/2025 evening (day 11) received the FedEx label (as email attachment) needed to return completed & signed Appt. of Agent forms; 6/29/2025 (day 12) dropped off signed Appt. of Agent forms at FedEx & emailed a copy to the dealership; 6/30/2025 (day 13) transport co delivered vehicle (only 1/4 tank of gasoline from the dealership) Dealership also lost the owners manual & 2nd key fob for the CPO vehicle that I purchased which now have to be ordered directly through the manufacturer. As a result of the slow processes & plethora of inefficiencies at this dealership, I have now paid for insurance & a vehicle that cannot be legally driven because the title & registration still have not been filed with my state. AND I just learned it will be at least another week before I have the state’s required documents! More
by kaysee62
June 07, 2025
I was very delighted with the service I received from BMW of Palm Springs. Chris Hapner, the service advisor did an excellent job of getting my BMW in and out of the service center in record time. Again, GRE of Palm Springs. Chris Hapner, the service advisor did an excellent job of getting my BMW in and out of the service center in record time. Again, GREAT job team!! Thank you BMW More
by francom
Employees Worked With
April 17, 2025
Great dealership ,Angel my salesman 👍 ,I was referred to by my son nice x6 I purchased by my son nice x6 I purchased More
by John Merzigian
March 16, 2025
I've leased a number of cars from Palm Springs BMW, always through Brad Williams. I ordered a 2025 BMW I5 eDrive40 in November, 2024. It arrived last week and I picked it up Friday. All of the docum always through Brad Williams. I ordered a 2025 BMW I5 eDrive40 in November, 2024. It arrived last week and I picked it up Friday. All of the documentation was ready upon arrival and took only a few minutes to complete. The resident BMW Genius spent a generous amount of time explaining all of the technology and answering questions. The entire experience, from ordering, tracking and receiving the car was excellent. Brad kept me informed all along the way. I'm very happy with the I5 and tge sales experience. One unrelated to BMW issue is Electrify America. We were unable to link the account at BMW and I was unable to open a new account on my own. Electrify America was problematic with an earlier EV and remains so today. Fortunately, I installed a level 2 charger at home while we get the account with EA resolved. More
by fwolfe65
March 06, 2025
Scott was polite, helpful, and pleasant to work with. The entire process was surprisingly easy. The entire process was surprisingly easy. More
by HotDog
December 22, 2024
Dishonest and unprofessional. The sales people make up numbers and waste their customers time. Stay away. They make offers that they ultimately can't honor. The sales people make up numbers and waste their customers time. Stay away. They make offers that they ultimately can't honor. More
by sps1291
Employees Worked With
Jose Hurtado
December 01, 2024
Extremely friendly sales people and finance people and managers. They really tried to find the best deal for us managers. They really tried to find the best deal for us More
by Steve and Tim
November 22, 2024
Nice place and good location. Friendly Enjoyed our sales person. Very friendly and knowledgeable. Thank you Friendly Enjoyed our sales person. Very friendly and knowledgeable. Thank you More
by evelynash
Employees Worked With
July 11, 2024
Following an appointment for what I thought was an oil lamp it was discovered it was the fuel tank. Service was exceptional. lamp it was discovered it was the fuel tank. Service was exceptional. More
by louissapienza
Verified CustomerEmployees Worked With
