BMW of Owings Mills - Service Center

Very knowledgeable and recommended the best solutions to my concerns. Took the time to explain the repairs to me. my concerns. Took the time to explain the repairs to me. More

Mark is always professional. Mark is very knowledgeable and explains everything in terms so I can understand. Mark is very knowledgeable and explains everything in terms so I can understand. More

Always a great and smooth experience. The staff is always amazing. They take all the pain and worry out of the visit The staff is always amazing. They take all the pain and worry out of the visit More

10 stars go to Marshall, who is no longer the Service Manager. I was just informed about this on my last visit. He will be missed, and he was a valuable asset to this store/Imran. However, I was introduc Manager. I was just informed about this on my last visit. He will be missed, and he was a valuable asset to this store/Imran. However, I was introduced to Stacey several years ago by Marshall, who has been instrumental in keeping me coming back to this Store. She is now the ONE who goes above and beyond to resolve issues and 10*s for not only her problem solving but for her attention to my Service needs. She even took the time to drive to my house to pick up the loaner and deliver my car clean as a whistle! I had some concerns about my paint, and she made sure that Imran gave my/her query the final stamp of Approval. Please make sure that Stacey is commended for her invaluable customer care. Thank you, Stacey! Chris L. More

QUICK ~ PROFESSIONAL ~ STAFF KEEPS YOU INFORMED. GREAT SERVICE DEPARTMENT. KNOWLEDGEABLE AND EASY TO DEAL WTIH. THANK YOU. GREAT SERVICE DEPARTMENT. KNOWLEDGEABLE AND EASY TO DEAL WTIH. THANK YOU. More

I wish they would wash the car on visits. Would be a nice touch. Staff could also be friendlier Would be a nice touch. Staff could also be friendlier More

Picked up my vehicle from being serviced again for another leak in past 4 months,only to find out that whatever was done this time caused driver side of kidney glow grill to not function properly. Cal another leak in past 4 months,only to find out that whatever was done this time caused driver side of kidney glow grill to not function properly. Called dealership and had to drop vehicle back off at dealership where it is currently sitting until Monday morning 5/12/25. Needless to say I’m very upset with the non thoroughness of this dealership checking the cars total functionality before saying it’s ready for pickup. And yes it was working prior to me bringing in for service I look at it every time I drive it!!! More

They are professional knowledgeable responding quickly to any situation go out of there way to solve a situation any situation go out of there way to solve a situation More

Went to Service. People are tentative can’t say much for the price.. I will always come back here. I unlock my car. People are tentative can’t say much for the price.. I will always come back here. I unlock my car. More

Safford BMW has a great service department. I will always take my BMW to them for service. I will always take my BMW to them for service. More