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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
229 Reviews
Call Service Center (410) 902-8700

229 Reviews of BMW of Owings Mills - Service Center

Sort by
June 14, 2025

Excellent customer service. Very pleased with everything, service, loaner car and work done out our vehicle More

by bocksties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We are thrilled to hear that you received excellent customer service and were pleased with the service and loaner car at BMW of Owings Mills. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 12, 2025

Efficient place to take your car to get serviced. Pleasant customer service and friendly people More

by toki6pak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We appreciate your kind words about our efficient service and friendly customer service at BMW of Owings Mills. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

June 11, 2025

Derrick is amazing. Great service. Would strongly recommend. Always look care of everything and anything. More

by mike@khoshgroup.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

BMW of Owings Mills responded

Thank you so much for your wonderful review! We're thrilled to hear that Derrick provided you with amazing service at BMW of Owings Mills. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 11, 2025

Service and attention has improved tenfold, I am always satisfied with the service, my car is always washed and clean when I pick it up More

by artecdent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We are thrilled to hear that you have noticed such an improvement in our service at BMW of Owings Mills. We take pride in ensuring your vehicle is well cared for and delivered to you in pristine condition. We appreciate your continued trust in us, and we look forward to serving you again soon! Sincerely, The Team at BMW of Owings Mills

June 09, 2025

Thank you, Mark for the excellent customer service! I appreciate your professionalism and positive attitude. More

by carmichaelj6
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

BMW of Owings Mills responded

Thank you, Michael, for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience and the excellent customer service you received from Mark at BMW of Owings Mills. Your kind words about our professionalism and positive attitude mean a lot to us. We look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

Our experience bringing in our truck for service was nice, quick and easy. Our service advisor, Mr. Johnson, was nice and friendly, and was helpful in answering some questions that we had. More

by Kpeeler136@aol.com
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're delighted to hear that your service experience at BMW of Owings Mills was nice, quick, and easy. It's great to know that Mr. Johnson was able to assist you with your questions. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

Always polite and professional. Mark really listened to me! I don't like the video and all the text messages ,prefer talking to human being! More

by GAYLE.GUILFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Gayle! We're glad to hear that Mark provided you with attentive service and listened to your preferences. At BMW of Owings Mills, we strive to ensure that our customers feel comfortable and heard. We appreciate your feedback regarding communication methods and will continue to prioritize personal interactions. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

Derrick and Mark ordered tires for me and had them installed. I appreciate their help. More

by Ger
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2025 -

BMW of Owings Mills responded

Thank you, Ger, for your wonderful review! We're glad to hear that Mark and our team were able to assist you with your tire order and installation. Your appreciation means a lot to us at BMW of Owings Mills. We look forward to helping you again in the future! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

Mark i s always knowledgeable and professional. If he does not know the answer he makes sure he gets an answer. Always willing to help in anyway possible. More

by JOYHARVEY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about Mark and are thrilled to hear that he was knowledgeable and professional during your visit. At BMW of Owings Mills, we strive to provide exceptional service, and it's great to know Mark exemplified that. We look forward to helping you again in the future! Sincerely, The Team at BMW of Owings Mills

June 06, 2025

Derrick Edwards is the best and make dropping off the car and dealing with the problems easy. He is so understanding and knows what the problem could be. Thankful that he’s my service advisor. More

by kbojangle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that Derrick made your experience at BMW of Owings Mills so positive. His understanding and expertise truly make a difference. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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