BMW of Owings Mills - Service Center

I had an item that was covered by warranty that I did not know about. I was surprised when Mark called to tell me about that - and he saved me a ton of money I was not expecting to save. His honesty and foll know about. I was surprised when Mark called to tell me about that - and he saved me a ton of money I was not expecting to save. His honesty and follow-up was refreshing. More

This was my first time working with Milena Bindel and she was fantastic. She gets 5 stars, but the reason for the 4-star rating is that over the last several years the time to get my vehicle serviced when I was fantastic. She gets 5 stars, but the reason for the 4-star rating is that over the last several years the time to get my vehicle serviced when I drop it off is averaging 2-3 days rather than the 1-2 it used to take for similar service. More

The repairs appear to have been made properly. But communications and updates were few and far between - possibly because work was slow in being completed? I had to call to get updates instead o But communications and updates were few and far between - possibly because work was slow in being completed? I had to call to get updates instead of being kept informed. Also, there were big problems in returning my car to me. After having my car for over a week, I spoke to Mark on a Monday. He said work would be done and the car ready Tuesday. I said I couldn't make it in on Tuesday but could on Wednesday. He agreed. I called Wednesday morning to come pick up my car because I was in the area , but I was told it wasn't ready - the tech still had some parts to finish installing and there was paperwork left to do. I had been told it would have been ready the day before! But since it wasn't ready when I called Wed morning, Mark offered to have a lot worker meet me later that day and exchage it for the loaner. Sounded like a good plan. Never got a call, however, to make the switch. I was told the service manager was out of the office that day and needed to complete the paperwork. Is there really no backup to cover for the service manager when she's out? That's a dealership managemement isssue ... people are going to be out of the office from time to time and you should ALWAYS have people crosss-trained so that they can cover for each other when they are out. On the positive side, I appreciated the dealership's willingness to go to BMW on my behalf and get some warranty coverage for the repairs, even though the car was outside warranty. Much appreciated. Happy to see BMW step up as well, because the repairs were ones that should NOT be needed in a luxury vehicle. More

Nice people. Recommended expensive Repairs that had done at dealership less than two years ago. Recommended expensive Repairs that had done at dealership less than two years ago. More

Typically, fairly good service and work is completed within a reasonable period of time. I love the videos from the technicians showing the work that needs to be completed. within a reasonable period of time. I love the videos from the technicians showing the work that needs to be completed. More

Milena Bindel was fantastic - she was great to work with - 10 stars! She quickly took care of an issue with my console. - 10 stars! She quickly took care of an issue with my console. More

The service was prompt and they explained all the details of the appointment. The waiting room could use some upgrades. of the appointment. The waiting room could use some upgrades. More

Mark Johnson is the reason we have 2 bmws. He is really great and efficient. He is really great and efficient. More

Outstanding customer service as always! Thank you for taking such good care of our X5! Thank you for taking such good care of our X5! More

It’s worth the drive from Annapolis, the service is fast and the customer service is excellent. and the customer service is excellent. More