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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
229 Reviews
Call Service Center (410) 902-8700

229 Reviews of BMW of Owings Mills - Service Center

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June 23, 2025

I have been taking my car for service at this location for at least 5 years, I appreciate the great customer service, communication and professionalism of the staff. More

by lisa.akoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Lisa! We truly appreciate your loyalty to BMW of Owings Mills over the past five years. It's fantastic to hear that our team has consistently provided you with great customer service, communication, and professionalism. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills

June 21, 2025

Mark has continued to be a great Service Rep that has been consistently outstanding from my first scheduled service until now! More

by rw917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that our Service Rep, Mark, has consistently provided you with outstanding service. At BMW of Owings Mills, we strive to ensure our customers have exceptional experiences every time. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills

June 21, 2025

Called and a person answered the phone ( other closer dealers, I just got voice mail. Made an appointment to get my car fixed that morning and it was quickly fixed...on my way in less than 1 day. Very ha More

by aporter6123
Recommend Dealer
Yes
Employees Worked With
Jon
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Jun 22, 2025 -

BMW of Owings Mills responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you had a quick and efficient service at BMW of Owings Mills. It's great to know we could assist you promptly with your car repair. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

June 20, 2025

Mark and his staff have always been friendly, professional and helpful when I have had issues with my car or just routine servicing. More

by DRSMILNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that Mark and our team at BMW of Owings Mills have provided you with friendly and professional service, whether for routine maintenance or any issues you've faced. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 20, 2025

Derrick was very informative, courteous, and professional. I would definitely recommend bringing your car to Owings Mills BMW. More

by Candy_Gurl1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that Derrick provided you with informative and professional service at BMW of Owings Mills. Your recommendation means a lot to us! We look forward to assisting you again in the future. Sincerely, The Team at BMW of Owings Mills

June 20, 2025

The service was very fast and my service advisor Milena was knowledgeable and very patient. More

by Francis B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milena
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Jun 20, 2025 -

BMW of Owings Mills responded

Thank you, Francis! We appreciate your kind words about your experience at BMW of Owings Mills. We're thrilled to hear that Milena provided you with fast service and was knowledgeable and patient. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

June 19, 2025

Mark always extends excellent customer service. Very professional and great communication skills. Very efficient service department. More

by steves.pund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Steve! We're thrilled to hear that Mark provided you with excellent customer service and that you appreciated our service department's efficiency. At BMW of Owings Mills, we strive to ensure our customers have a positive experience. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

June 19, 2025

Exceptional professionalism, extremely accommodating. All needs and requests were given prompt attention. Consultations were very beneficial and followed through as requested by client. More

by kid003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about the exceptional professionalism and accommodation you experienced at BMW of Owings Mills. It’s great to hear that our consultations met your needs and that all your requests were attended to promptly. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 18, 2025

Mark and Michelle always provide amazing customer service. They make every visit a very pleasant for me. More

by Phillips,tashia40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

BMW of Owings Mills responded

Thank you so much for your wonderful review, Tashia! We're thrilled to hear that Mark and Michelle have consistently provided you with exceptional customer service at BMW of Owings Mills. It’s always our goal to make every visit a pleasant one. We look forward to welcoming you back next time! Sincerely, The Team at BMW of Owings Mills

June 17, 2025

Awesome customer serivice. Everyone was very helpful. Love the car I got, Miguel new his work very well. More

by hawa_lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel,
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Jun 17, 2025 -

BMW of Owings Mills responded

Thank you for your kind words, Hawa! We’re thrilled to hear that you received awesome customer service at BMW of Owings Mills, and that you love your new car. Miguel is indeed knowledgeable and dedicated to helping our customers. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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