BMW of Owings Mills - Service Center

EXCELLENT STAFF! VERY PLEASANT EXPERIENCE!MY WHOLE FAMILY LOVES THAT DEALERSHIP.WOULD DEFINITELY RECOMMEND THEM! VERY PLEASANT EXPERIENCE!MY WHOLE FAMILY LOVES THAT DEALERSHIP.WOULD DEFINITELY RECOMMEND THEM! More

Derrick was great. The woman who handled the loaners was absolutely awful. The work customer service I’ve ever experienced. I waited 45 minutes for her to even take me The woman who handled the loaners was absolutely awful. The work customer service I’ve ever experienced. I waited 45 minutes for her to even take me ( I had an appointment and a reserved loaner). She never made eye contact. Never apologized for the delay. Talked like she had something in her mouth. Never told me what was going on. I complained and spoke to the manger who wa at least apologetic and helped the loaner girl but she has NO business working the desk alone as she has no customer service skills, has no idea how to do her job, the loaner smelled like smoke and the car fresheners clearly tried to mask it and the whole experience was absolutely awful. If I ever come back and she is working the loaner desk I will leave. There were so many people that morning waiting bc she works as a snails pace and is clueless and rude More

They damage my car car twice the first time they did take responsibility the 2nd time the claim no fault now I have to get the attorney general to investigate inorder to get my car repaired responsibility the 2nd time the claim no fault now I have to get the attorney general to investigate inorder to get my car repaired More

I received excellent service by Mark and BMW of Owings Mills. I am always impressed and pleased whenever I need service. Keep up the great work. Mills. I am always impressed and pleased whenever I need service. Keep up the great work. More

Great experience promptness and able to get same day loaner car. Courteous and helpful staff loaner car. Courteous and helpful staff More

Service representatives are fantastic as always; however, the contents of my truck were in disarray again. Also, you need a sign in the waiting room for individual to take phone calls in another area. the contents of my truck were in disarray again. Also, you need a sign in the waiting room for individual to take phone calls in another area. More

Everyone was courteous and friendly. Karen Anderson is a special person representing BMW! I love my car and the servive department excels. Karen Anderson is a special person representing BMW! I love my car and the servive department excels. More

I was in and out with ease. I have no more to say. However less is more with word counting don't care for it I have no more to say. However less is more with word counting don't care for it More

I do not like the idea of having to pay a $7 fee for using my credit card in addition to bill using my credit card in addition to bill More

Everything was perfect. My service provider was attentive and answered all my questions. She followed up with me and let me know the costs and time to pick up vehicle. My service provider was attentive and answered all my questions. She followed up with me and let me know the costs and time to pick up vehicle. More