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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
186 Reviews
Call Service Center (410) 902-8700

186 Reviews of BMW of Owings Mills - Service Center

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June 05, 2025

I came in with a problem with one of my tires. I was fully aware that it was time for new tires on my vehicle. My service advisor was Bryanna Hoskinson. She was very informative and patient with More

by MELCOLE30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hoskinson
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Jun 05, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience at BMW of Owings Mills. It's great to know that Bryanna and Trinity provided you with exceptional service and that you left with a great deal on your new tires and alignment. Your satisfaction is our priority, and we appreciate your feedback. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 04, 2025

Very good service. Took good care of my BMW and on promised time. Milena was excellent. More

by BBALBIR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milena
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Jun 04, 2025 -

BMW of Owings Mills responded

Thank you for your kind review! We're thrilled to hear that you received very good service at BMW of Owings Mills. It's great to know that Milena provided excellent care for your BMW and kept everything running on time. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 04, 2025

They took a little while overall service is excellent, everyone is respectful and no issues with payment More

by Naga Vamsi Krishna Bandela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna and martin
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Jun 04, 2025 -

BMW of Owings Mills responded

Thank you for your kind review, Naga! We appreciate your understanding regarding the wait time and are delighted to hear that you found our service excellent and our team respectful. At BMW of Owings Mills, we strive to provide a seamless experience for our customers. We look forward to welcoming you back in the future! Sincerely, The Team at BMW of Owings Mills

June 04, 2025

The staff were professional and helpful. That’s all. Now you can’t make people write more than what they want to write. Bye. More

by lawrenceumukoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

BMW of Owings Mills responded

Thank you for your review, Lawrence! We appreciate your kind words about our professional and helpful staff here at BMW of Owings Mills. We look forward to assisting you again in the future. Have a great day! Sincerely, The Team at BMW of Owings Mills

June 02, 2025

Helpful staff members took the time to answer all my questions. Their dedication made the experience enjoyable and stress-free. More

by YSHALIMOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We're thrilled to hear that our staff was able to assist you and make your experience enjoyable and stress-free at BMW of Owings Mills. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

June 01, 2025

Service was good but the wait times are too long. Went there twice and each time it was 3 hours wait. More

by nzj7838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

BMW of Owings Mills responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us at BMW of Owings Mills. We understand that wait times can be frustrating and we are continually working to improve our efficiency to serve you better. If you would like to discuss your experience further, please feel free to reach out to us directly. We value your input and hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

June 01, 2025

They was very professional to help me out a lot especially in my hour of need and I would recommend them to all my friends More

by DHOPKINS941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We are thrilled to hear that our team at BMW of Owings Mills was able to assist you during your time of need. We truly appreciate your recommendation to your friends. We look forward to serving you again soon! Sincerely, The Team at BMW of Owings Mills

June 01, 2025

Everyone was very friendly and helpful. The work we requested was done and all our needs were met. More

by curtraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

BMW of Owings Mills responded

Thank you so much for your feedback! We appreciate you taking the time to share your experience at BMW of Owings Mills. We're glad that our team was friendly and helpful and that all your needs were met. We look forward to seeing you again. Sincerely, The Team at BMW of Owings Mills

May 31, 2025

The folks here are always very cordial and accommodating! Love the smiles many of them wear! The service experience has always been a good one More

by sistatec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Milena
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May 31, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at BMW of Owings Mills. It's great to hear that you've consistently had positive service experiences and enjoyed our friendly atmosphere. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

May 31, 2025

BMW Owings Mills is always efficient and the customer service is excellent. They treat you like family . More

by HART.MUKEBA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you find BMW of Owings Mills efficient and that our customer service has made you feel like family. We truly value our customers and strive to provide the best experience possible. We look forward to welcoming you back on your next visit! Sincerely, The Team at BMW of Owings Mills

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