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BMW of Owings Mills - Service Center
Owings Mills, MD
149 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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149 Reviews of BMW of Owings Mills - Service Center
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May 15, 2025
Good service and very knowledgeable staff Nice loaner and quick service all around an easy process and quick service all around an easy process More
by nrfshoes
Verified Customer
May 15, 2025
MIchelle was a gem to work with. She makes the service expereince smooth and easy. Tank you! She makes the service expereince smooth and easy. Tank you! More
by jesaves
Employees Worked With
May 14, 2025
Outstanding customer service! Mark explained the issues and problems with my vehicle and the steps that were taken to get my vehicle in good condition. Mark explained the issues and problems with my vehicle and the steps that were taken to get my vehicle in good condition. More
by sadie.gregory
Employees Worked With
May 14, 2025
Took my car there for repair only to have them damage it when ask to speak to the owner because the manager was no help he never responded now my car needs repair they won't do useless I pay for it even tho when ask to speak to the owner because the manager was no help he never responded now my car needs repair they won't do useless I pay for it even though they caused the issue More
by kleanupwoman1
Employees Worked With
May 13, 2025
Mark is always professional. Mark is very knowledgeable and explains everything in terms so I can understand. Mark is very knowledgeable and explains everything in terms so I can understand. More
by MISSLISA622
Employees Worked With
May 13, 2025
Always a great and smooth experience. The staff is always amazing. They take all the pain and worry out of the visit The staff is always amazing. They take all the pain and worry out of the visit More
by dhenson00
Employees Worked With
May 13, 2025
Very knowledgeable and recommended the best solutions to my concerns. Took the time to explain the repairs to me. my concerns. Took the time to explain the repairs to me. More
by mmcneil973
Employees Worked With
May 12, 2025
QUICK ~ PROFESSIONAL ~ STAFF KEEPS YOU INFORMED. GREAT SERVICE DEPARTMENT. KNOWLEDGEABLE AND EASY TO DEAL WTIH. THANK YOU. GREAT SERVICE DEPARTMENT. KNOWLEDGEABLE AND EASY TO DEAL WTIH. THANK YOU. More
by SLAIRD1
Employees Worked With
May 12, 2025
10 stars go to Marshall, who is no longer the Service Manager. I was just informed about this on my last visit. He will be missed, and he was a valuable asset to this store/Imran. However, I was introduc Manager. I was just informed about this on my last visit. He will be missed, and he was a valuable asset to this store/Imran. However, I was introduced to Stacey several years ago by Marshall, who has been instrumental in keeping me coming back to this Store. She is now the ONE who goes above and beyond to resolve issues and 10*s for not only her problem solving but for her attention to my Service needs. She even took the time to drive to my house to pick up the loaner and deliver my car clean as a whistle! I had some concerns about my paint, and she made sure that Imran gave my/her query the final stamp of Approval. Please make sure that Stacey is commended for her invaluable customer care. Thank you, Stacey! Chris L. More
by christopher.lane
May 11, 2025
Picked up my vehicle from being serviced again for another leak in past 4 months,only to find out that whatever was done this time caused driver side of kidney glow grill to not function properly. Cal another leak in past 4 months,only to find out that whatever was done this time caused driver side of kidney glow grill to not function properly. Called dealership and had to drop vehicle back off at dealership where it is currently sitting until Monday morning 5/12/25. Needless to say I’m very upset with the non thoroughness of this dealership checking the cars total functionality before saying it’s ready for pickup. And yes it was working prior to me bringing in for service I look at it every time I drive it!!! More
by curtissettles0
Employees Worked With
