BMW of Owings Mills - Service Center

Awesome I came in to purchase my first nice car and Kessai was very professional and nice. I could tell he knew what he was talking about and actually cared a I came in to purchase my first nice car and Kessai was very professional and nice. I could tell he knew what he was talking about and actually cared about my well being and budget. I will definitely be buying my car from him. GIVE THAT BOY A RAISE !! More

Amazing customer service The most amazing customer service experience of my life. I purchased my 2005 series 1 X5 from Northwest when new and they have done most of the servic The most amazing customer service experience of my life. I purchased my 2005 series 1 X5 from Northwest when new and they have done most of the service. I like the car and even though it is 13 years old with 170,000 miles on it, it is still the car I want to drive. The DSC system went out and the Northwest service people worked tirelessly to fix it in league with BMW. The repair took over 30 days but they loaned me a brand new X5 at no charge. Jeff Kontz and shop foreman Moon went above and beyond to get my car right and I am sure my invoice in the end did not reflect the time and trouble they had to go to. I think most dealerships would have given up and told me "hey the car is 13 years old time to move on". Moon owns a series 1 X5 and he behaved like it was his car. Their motto is the "Golden Rule Dealership" and they live up to that. More

Happy Owner Karen was knowledgeable, friendly and a excellent sales person. As someone who does not like process of buying a car, Karen made sure the experience w Karen was knowledgeable, friendly and a excellent sales person. As someone who does not like process of buying a car, Karen made sure the experience was a pleasant one. I love my purchase, the customer service and the overall experience. Thank you Karen! More

Bluetooth audio help Stopped by the dealership yesterday to get help with my 2014 BMW 428i after speaking with Brandon Brooks; I was having problems connecting my iPhone X Stopped by the dealership yesterday to get help with my 2014 BMW 428i after speaking with Brandon Brooks; I was having problems connecting my iPhone X with my vehicle. When I arrived, I met Duane and asked for Brandon. Duane explained that Brandon was assisting another customer and asked how he could help. He walked me through how to pair my device with my car and showed me how everything operated. As Duane assisted me, Brandon came out and the two of them made sure I was comfortable with my car's technology. Brandon even took the time to program my garage door opener. They were patient, kind, and thoughtful. While I did not purchase my car from Northwest BMW, I would certainly consider doing so from Duane in the near future. Duane and Brandon provided exceptional customer service. More

Amazing customer service This is my first time leasing a bmw car I? was so happy that within one week my wife also lease one , when it was time for my first oil change I’ve c This is my first time leasing a bmw car I? was so happy that within one week my wife also lease one , when it was time for my first oil change I’ve call the service department of Northwest BMW and spoke with Jeff. As soon I arrived he had a rental car ready for me, I was never use to this cain of service from other!! Then the same thing happen with my wifes car and now with my second oil change ,the service was 10 out of 10. Every one was polite and professional. I? will recommend anyone to Jeff in the service department!!!! They have a costumer for life here Thank you guys Carlos H. More

Great Service Carletta Floyd was extremely helpful in the purchase of my 750xi, including taking care of returning some items I had left in my trade-in. In additio Carletta Floyd was extremely helpful in the purchase of my 750xi, including taking care of returning some items I had left in my trade-in. In addition, Jeremy Cowan went above and beyond when I brought the car in for some minor service. Even though the vehicle had several months to go until the scheduled oil change, he went ahead and took care of this on a complementary basis. These two helped make the entire experience a pleasant one. More

Mark & Michelle Mark and Michelle are great! They are kind, responsive, and always make sure that I get in and out of the service center quickly. In a world where c Mark and Michelle are great! They are kind, responsive, and always make sure that I get in and out of the service center quickly. In a world where customer service is lacking, they make up for it! More

My service experience was not good The service department is not consistent with the overall BMW of North America vision and mission. I have voiced this concern and other issues with l The service department is not consistent with the overall BMW of North America vision and mission. I have voiced this concern and other issues with leadership. More