BMW of Owings Mills

The service department is the worst... they take advantage of people, do not communicate information well at all. I had my car taken there recently and the issue was never diagnosed on the first v advantage of people, do not communicate information well at all. I had my car taken there recently and the issue was never diagnosed on the first visit but i was charged a $140 fee.... i was than told to return the car and it would be checked for free, not really i already paid and it was not done properly. when i pick my car up i noticed my mileage was increased by almost 1,000 miles and no on can account for this... Sad part is speaking with management didn't help at all. I will never take my car there again. More

My wife and I had a difficult situation with an unexpected loss of a vehicle and we stopped in to Northwest BMW to take a look at some potential replacement vehicles. We have had previous experien unexpected loss of a vehicle and we stopped in to Northwest BMW to take a look at some potential replacement vehicles. We have had previous experience at a MINI dealership and thought the customer service there was excellent, however Andrew Nass showed us that it gets even better! Andrew greeted us in a friendly and professional manner and took us on a few test drives. We ended up leaving the dealership comfortably with his card to eventually return and make a deal on a vehicle that was scheduled to be coming in from the factory in only a few days. Andrew kept us updated and it turned out our vehicle was going to be delayed by several weeks. This was trouble for us as we needed to replace our loss vehicle quickly and Andrew did everything he could to help us in our situation including arranging for us to have use of a loaner vehicle for some of the wait time. Overall our difficult situation was made into a great experience here by Andrew Nass. Thanks Andrew! More

From the moment I inquired about my new car until the moment I drove away, the experience was everything I had dreamed about and then some. I never felt like I was being pushed or sold and feel that I go moment I drove away, the experience was everything I had dreamed about and then some. I never felt like I was being pushed or sold and feel that I got a great price. The staff was amazing (Joy, Kenny, Andrew, and a few other guys that I cannot remember their names) and I'd highly recommend the dealership to anyone! More

Competitive pricing ....... did I say competitive pricing? Melvin Bey, our sales rep, was very responsive to our needs and a pleasure to do business with. The car, a 2013 BMW X3 28i was fully prepp pricing? Melvin Bey, our sales rep, was very responsive to our needs and a pleasure to do business with. The car, a 2013 BMW X3 28i was fully prepped (with a full tank of gas) and looked great. We ordered it from production and it arrived even sooner than promised. They pre-set all the configurable options to our liking - e.g., radio stations, phone, seats, mirrors, lights, locks, etc. - before giving us a through review of all the cars functions. I definitely recommend you give Melvin and Northwest BMW a call. More

I leased a beautiful 2013 BMW 3 series from this dealer. There were a couple rough spots they ordered the wrong car initially. I requested XDrive and the car came in without it. This extended my wait time b There were a couple rough spots they ordered the wrong car initially. I requested XDrive and the car came in without it. This extended my wait time but it was worth it in the end. The car is fully equipped and amazing with a great deal. Melvin was a great advisor and helped us through all of the intricacies of the BMW options and leasing. Definitely go and ask for Melvin! He was professional and helpful. More

I had an old car trade-in for new 2013 525xi. Excellent to work with Tyrone Greene, entrire deal was done with a couple phone conversations and one visit to the dealership. Very friendly environment, effic to work with Tyrone Greene, entrire deal was done with a couple phone conversations and one visit to the dealership. Very friendly environment, efficient process. I would highly recommend him and this dealer for old and new BMW car buying. More

I have been buying luxury cars for 30 years. By far, Rick Buckley was the best sales person I have dealt with. Will recommend all of my friends and definitely come back next time! Buckley was the best sales person I have dealt with. Will recommend all of my friends and definitely come back next time! More

Melvin worked hard to make sure I was satisfied with my ultimate driving machine. It was a pleasure to work with and I'll be sure to return to him for my next BMW...though I love my X1 so much I might not ultimate driving machine. It was a pleasure to work with and I'll be sure to return to him for my next BMW...though I love my X1 so much I might not be back for awhile! More

My wife and I have been a BMW owners for over 8 years and this was by far the best car buying experience we've ever had. Melvin Bey was a true professional in every sense of the word. We spoke on the phone a this was by far the best car buying experience we've ever had. Melvin Bey was a true professional in every sense of the word. We spoke on the phone at least 4-5 times prior to stopping in the dealership. At no time did I feel like Melvin was trying to sell me anything...but rather he educated me on the pros and cons of financing vs. leasing. As a consultant, Melvin focused our conversations around financial planning and what would make the most sense for us in the short and long term future based on our driving habits, and budget. When we got to the dealership, the only thing we had to do was test drive the car of our choice and sign paperwork. Melvin helped us get our financing in place ahead of time so the process was seamless from start to finish. I would recommend Melvin and Northwest BMW without reservation. Thank you for all of your help! Jamal Smith Bowie, MD More

Every time I take my car in for service, the service is incredible. The staff is friendly and professional. They are always courteous and explain whats being done, the cost and when I can expect to get m incredible. The staff is friendly and professional. They are always courteous and explain whats being done, the cost and when I can expect to get my car back. Since I live about 20 miles away, I always have to get a loaner and they have always been able to provide one. The traffic getting to and from the dealership is no fun but worth the drive for this type of service. More