BMW of Owings Mills

Great sales team, very professional. They answered every question and made my purchase which started online very easy to navigate. Miguel, Daniel, and Jesse to great care of me! They answered every question and made my purchase which started online very easy to navigate. Miguel, Daniel, and Jesse to great care of me! More

The entire purchase experience was straightforward and easy. Ron and Brice were exceptional throughout the process. easy. Ron and Brice were exceptional throughout the process. More

Poor communication from your team led to a four hour wait and drive home in evening traffic through a thunderstorm. I will not be returning to your dealership. You seriously need to upgrade your customer and drive home in evening traffic through a thunderstorm. I will not be returning to your dealership. You seriously need to upgrade your customer lounge and amenities. Is this a Kia dealership? Sad. More

They treat you like family! Derrick was very helpful indeed, he made sure the car was in the best hands. Derrick was very helpful indeed, he made sure the car was in the best hands. More

Mr. Mark provides excellent service every time. Thank you for your professionalism and dedication to service for your professionalism and dedication to service More

Derrick was very helpful, professional and great to work with.It would be nice to have snacks in the waiting area rather than in the parts department. Also, make sure that there is a supply of coffee pods a with.It would be nice to have snacks in the waiting area rather than in the parts department. Also, make sure that there is a supply of coffee pods as you were out. More

The service center was quick to provide update and addressed questions. They have friendly and accommodating staff. addressed questions. They have friendly and accommodating staff. More

I had a great experience with BMW of Owings Mills. I am from New York and saw their advertisement for a 2025 X5 on CarGurus. I messaged inquiring about the vehicle and Miguel responded. The communica I am from New York and saw their advertisement for a 2025 X5 on CarGurus. I messaged inquiring about the vehicle and Miguel responded. The communication was good, we communicated through text, emailed and spoke on the phone about any questions I had. I also Spoke with the manager Ronald and he was also helpful. I scheduled an appointment and when I got down there, everyone was extremely friendly and seemed to genuinely care. I’ve read reviews that weren’t that glowing so I was nervous but my experience wasn’t bad at all. More

Very professional staff. Pleasant facility. However, wait was too long. I liked the video from technician when service was complete. A little disappointed when one day after Pleasant facility. However, wait was too long. I liked the video from technician when service was complete. A little disappointed when one day after Oil change I received notification that brake fluid should be checked when it could have been completed while I waited just hours before. Now I need to waste another morning. More

My original complaint with intermittent gesture control to swipe left/right was not verified. However, vehicle inspection revealed leaking water pump. I would give 5 stars except technician damaged my radi to swipe left/right was not verified. However, vehicle inspection revealed leaking water pump. I would give 5 stars except technician damaged my radiator during water pump repair. All were eventually replaced and covered under warranty. I was disappointed in the service advisor lack of communication. Seems I had to call to get status of my car. More