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BMW of Owings Mills

Owings Mills, MD

4.7
996 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible. BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive. If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car. But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 996 reviews

May 29, 2025

Great experience promptness and able to get same day loaner car. Courteous and helpful staff More

by jidedarocha17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Jideda! We're thrilled to hear that you had a great experience with us at BMW of Owings Mills. Our team always strives to provide prompt and courteous service, and we're glad you appreciated the same-day loaner car. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 29, 2025

They damage my car car twice the first time they did take responsibility the 2nd time the claim no fault now I have to get the attorney general to investigate inorder to get my car repaired More

by kleanupwoman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Jackson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

BMW of Owings Mills responded

We acknowledge your review and are currently looking into the events you’ve detailed.

May 28, 2025

I was in and out with ease. I have no more to say. However less is more with word counting don't care for it More

by KIMBERLYMORRIS492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We're glad to hear that your experience at BMW of Owings Mills was easy and efficient. We appreciate your time and hope to assist you again in the future! Sincerely, The Team at BMW of Owings Mills

May 28, 2025

Pleasant and helpful. Seamless process. Great customer service. I plan to use them again in the future. More

by jennifer_rae928
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re so glad to hear that you had a pleasant experience and found our process seamless. At BMW of Owings Mills, we always strive to provide great customer service, and it’s encouraging to know that we succeeded. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 28, 2025

This dealership is truly the best! They will find a way to put you in the car you desire. The service is second to none and the car buying process is very simple. We secured our new ve More

by Kellie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

BMW of Owings Mills responded

Thank you so much for your glowing review, Kellie! We're thrilled to hear that you had a fantastic experience at BMW of Owings Mills and that Eric was able to assist you in securing your new vehicle so efficiently. Our goal is to make the car buying process as smooth and enjoyable as possible, and we appreciate your kind words about our facilities as well. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

May 28, 2025

Service representatives are fantastic as always; however, the contents of my truck were in disarray again. Also, you need a sign in the waiting room for individual to take phone calls in another area. More

by RMORTONCOLE8916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

BMW of Owings Mills responded

Thank you for your feedback. We're glad to hear that you found our service representatives to be fantastic. However, we understand your concerns regarding the disarray of your truck and the need for designated phone call areas in the waiting room. Your insights are valuable to us, and we will certainly look into improving these aspects. Please don’t hesitate to reach out to BMW of Owings Mills directly if you’d like to discuss this further. We appreciate your support! Sincerely, The Team at BMW of Owings Mills

May 28, 2025

Everyone was courteous and friendly. Karen Anderson is a special person representing BMW! I love my car and the servive department excels. More

by genielady
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Anderson
May 28, 2025 -

BMW of Owings Mills responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with the team at BMW of Owings Mills, especially with Karen. We're also glad to know you love your car and appreciate our service department. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 27, 2025

I do not like the idea of having to pay a $7 fee for using my credit card in addition to bill More

by FELINESDEN3
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

BMW of Owings Mills responded

Thank you for sharing your feedback with us. We understand your concern regarding the credit card processing fee. At BMW of Owings Mills, we aim to be transparent about all charges. Please feel free to contact us directly, and we would be happy to discuss this further. Your input is valuable to us as we strive to improve our services. Sincerely, The Team at BMW of Owings Mills

May 27, 2025

Professional and knowledgeable, provided great insight for my recent BMW IX purchase. My first choice in BMW dealerships amongst local dealers in Catonsville and Silver Spring. More

by davelawson84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We are thrilled to hear that you had a positive experience with your BMW iX purchase at BMW of Owings Mills. Our team is dedicated to providing professional and knowledgeable service, and we're glad we were able to meet your expectations. We appreciate you choosing us as your first choice among local dealers, and we look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 26, 2025

Professional. Efficient and very pleasant to work with. Gave me an excellent deal. Thanks so much More

by halrifkin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ish
May 26, 2025 -

BMW of Owings Mills responded

Thank you for your outstanding review! We are thrilled to hear that you found our team at BMW of Owings Mills to be professional, efficient, and pleasant to work with. It’s fantastic that you feel you received an excellent deal. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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