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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,261 Reviews

1,261 Reviews of BMW of Orland Park - Service Center

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March 20, 2023

I had the worst experience with the service of this dealership. Starting with the loaner, how much time it took to fix it etc. More

by Auriuslyg
Recommend Dealer
No
Employees Worked With
Randy Boomsma
Report | Print
February 06, 2023

Stale atmosphere, lacks a warm and welcoming environment. All staff has their head down, don’t offer to help, don’t smile. I don’t look forward to visits to this dealership. More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Boomsma
Report | Print
December 16, 2022

Servicing was done in a timely and professional manner. No complaints. Everything went as expected. More

by David E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Dec 16, 2022 -

BMW of Orland Park responded

Thank you for the great review and kind words about us here at BMW of Orland Park!

November 17, 2022

BMW Of Orlandpark. Is one of the best dealership around. Employees are always friendly. The advisors are very knowledgeable.The service on your vehicle is alway excelle More

by airbornekel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

BMW of Orland Park responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the BMW of Orland Park team. Drive safely, and we hope to see you back again down the road!

September 22, 2022

Stay Away! The service team breaks parts of your car that do not need fixing to make you spend more money with them. Orland Park, IL is the worst dealership to More

by Sonnie
Recommend Dealer
No
Employees Worked With
Pete Lazic
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August 31, 2022

Friendly courteous able to help me solve my problems Jason the service writer did a wonderful job assisting me More

by Gilfillianwilliam211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
Report | Print
Aug 31, 2022 -

BMW of Orland Park responded

It is awesome to hear that Jason and the team could assist you! Thank you for choosing BMW of Orland Park and for stopping by to share a great review. We look forward to welcoming you back again down the road!

August 09, 2022

On time. Very professional and friendly. Great work and more than I expected. Very comfortable waiting area More

by Gonzas99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Boomsma
Report | Print
Aug 09, 2022 -

BMW of Orland Park responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the BMW of Orland Park team. Drive safely, and we hope to see you back again down the road!

May 10, 2022

Jason Jakubowski was great! He was very professional, kind, and provided excellent client service! I highly recommend him! More

by RR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
Report | Print
May 11, 2022 -

BMW of Orland Park responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Jason and the BMW of Orland Park team. Drive safely, and we hope to see you back again down the road!

April 19, 2022

I ended up spending the whole day at the Dealership today. I was thankful I was able to work while I waited, but it was a very long day. The advisor was caring and understood my frustration. I was than More

by AM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Boomsma
Report | Print
Apr 27, 2022 -

BMW of Orland Park responded

Thank you for your patience throughout this process as well as your feedback. It's our goal to provide timely service so I will look into what caused these delays. If there is anything further that I can do to assist you, please get in touch. Brian Coster - Service Manager - 708-460-4545

January 31, 2022

I came in to have service done & everyone was so polite and attentive, I walked in and immediately sat down with a service advisor. The service I had done was quick and the advisor was amazing with communi More

by SabrinaK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Coster
Report | Print
Jan 31, 2022 -

BMW of Orland Park responded

Sabrina, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the BMW of Orland Park team. Drive safely, and we hope to see you back again down the road!

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