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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,262 Reviews

1,262 Reviews of BMW of Orland Park - Service Center

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July 23, 2023

My experience was great the service guy who took care of me was nice and friendly made me feel comfortable because I'm new to the BMW family and it was my first oil change. I made an appointment bit my appo More

by joi2722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Jarquin, Cary Dukes
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Jul 24, 2023 -

BMW of Orland Park responded

Thank you for the positive review! We're so glad to hear that our service team at BMW of Orland Park made your first oil change a great experience. We appreciate your support and hope to see you again in the future! Drive safely, and have a wonderful day!

July 23, 2023

Always very professional and prompt. Brad in the service department is very knowledgeable and honest. More

by Tycotton01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Vosler
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Jul 25, 2023 -

BMW of Orland Park responded

Hi Ty, thank you for the positive review! We're glad to hear that Brad provided you with professional and prompt service. We appreciate your kind words and look forward to assisting you in the future at BMW of Orland Park. Drive safely!

July 22, 2023

Dan was fantastic to work with. I would definitely recommend Dan to anyone wanting to puchase a BMW in the future. More

by ANDYTRIPP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

BMW of Orland Park responded

Andy, thank you for the review! We're glad to hear that Dan provided fantastic service. We appreciate your recommendation and hope to see you again in the future at BMW of Orland Park. Have a great day!

July 22, 2023

First time visit to this dealership… very professional and very helpful with educating and listening to my concerns and issues. More

by JEFF.PLATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
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Jul 24, 2023 -

BMW of Orland Park responded

Thank you for choosing BMW of Orland Park for your first visit, Jeff! We're glad to hear that our team provided professional and helpful service, taking the time to address your concerns. We appreciate your kind words and hope to see you again in the future!

July 22, 2023

Brad in service department always take care of us and exhibit the best service possible!!! More

by VWILSON51810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad in service department
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Jul 24, 2023 -

BMW of Orland Park responded

Brad will appreciate the shoutout! Thank you for choosing BMW of Orland Park as your go-to service center.

July 22, 2023

The primary reason I keep coming back is because of Jason in Service and the Service Department!!! More

by GARY.SHAMASKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason in Service
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Jul 24, 2023 -

BMW of Orland Park responded

Jason and the service team are so grateful for your loyal business. Thank you for choosing BMW of Orland Park, Gary.

July 22, 2023

Outstanding experience yesterday at the BMW of Orland Park service department. Always feel appreciated as a customer. Thanks Lee! More

by Martyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee in the service department
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Jul 24, 2023 -

BMW of Orland Park responded

Thank you for the great review! We're glad to hear that you had an outstanding experience at our service department. Your satisfaction is important to us, and we appreciate your business. Have a fantastic day!

July 22, 2023

The entire experience was very professional and everyone was so kind. Great service, my car rides nice and I’m happy withe service. More

by TKJONES404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Cary Dukes
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Jul 24, 2023 -

BMW of Orland Park responded

Thank you for the positive review! We're glad to hear that you had a professional and kind experience at BMW of Orland Park. Drive safely, and we hope to see you again in the future!

July 22, 2023

The sales and service department was professional, efficient, and attentive. Thanks for making my purchase in July 2022 smooth, and for taking good care of my vehicle for my service. I recommend BMW More

by Nichie Schaeffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Jakubowski, Cary Dukes
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Jul 24, 2023 -

BMW of Orland Park responded

Nichie, thank you for the great review! We're so glad to hear that our sales and service departments provided you with a professional and efficient experience. Thank you for recommending BMW of Orland Park, and we look forward to serving you again in the future!

July 12, 2023

Mr. Hatchett was very personable. Nice to interact with. The prices for replacing a license plate bulb,LI15, is outrageous. $115.34 Really. $120.54 for a tail light bulb,LI13, Not acceptable!! More

by rcsucks
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JAMES HATCHETT
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Jul 12, 2023 -

BMW of Orland Park responded

Rcsucks, We regret to see you're overall experience for pricing of parts/service was not what you expected. Our service advisor James Hatchett has no control over the pricing of parts, service or labor. We appreciate your kind works towards James and hope to work with you again in the future. If you'd like to further discuss costs, please feel free to reach our Service Director at 708-460-4545. Best Wishes, BMW Of Orland Park

Jul 12, 2023 -

rcsucks responded

I know he doesn't set policy. I didn't say he did.

Jul 13, 2023 -

BMW of Orland Park responded

Rcsucks, We appreciate your kind words towards James is the message we provided. By no means did we mean to word our message different. Thank you! Have a wonderful day. Best Wishes, BMW Of Orland Park

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