BMW of Orland Park - Service Center

Sid went above and beyond to work with me. Great customer service. Very plesant to work with. Great customer service. Very plesant to work with. More

Great customer service during check in as well as check out. Fast work. Great quality service. out. Fast work. Great quality service. More

The service technician was very courteous and helpful. They also provided my oil change in a timely manner. They also provided my oil change in a timely manner. More

Lee checked me in. He was very nice, kind and courteous. He kept me updated throughout my stay. He even saved me some money! He was very nice, kind and courteous. He kept me updated throughout my stay. He even saved me some money! More

James Hatchett superior service rep. In and out in no time. Repairs fully explained and repair cost reasonable. In and out in no time. Repairs fully explained and repair cost reasonable. More

We were taken care of very well when an emergency vehicle issue threatened to ruin our weekend. Great service! issue threatened to ruin our weekend. Great service! More

Second time here and very disappointed. Brad was the only saving grace as my advisor (he was truly a pleasure). My wait time doubled due to a mistake on the repair/actual part needed and ha Brad was the only saving grace as my advisor (he was truly a pleasure). My wait time doubled due to a mistake on the repair/actual part needed and had to pick it up. Brad’ customer service made up for the inconvenience but the lack of amenities during my extended stay was unfortunate. This was the first BMW location where I experienced this and covid is no longer a valid excuse (locations in San Antonio and Naperville offer amenities to waiting customers). Only coffee was available. No water bottles, soda, or snacks…only vending machines that have overpriced items. I started coming to this location because I moved recently but I will make the extra drive to another location for my next service. Do better…I expect more from BMW. More

Both the salesman and the sales manager are outstanding. The best I have experienced. The one negative was the limited selection of cars. Overall the dealership is measured by the individuals I had contact The best I have experienced. The one negative was the limited selection of cars. Overall the dealership is measured by the individuals I had contact with. Based on that a very high rating. with. More

We bought our BMW at this location and have been considering buying another at the same dealership. Our sales person Mahdi was wonderful. Brad in Service was very friendly for our recent BMW X5 considering buying another at the same dealership. Our sales person Mahdi was wonderful. Brad in Service was very friendly for our recent BMW X5 service, but we did end up spending more than expected (approximately $4500). We were expecting typical top quality BMW service, but when we received our car, the interior was a mess. Previous times of service at a different BMW dealership closer to our home included interior vacuuming and wipe down. I was told by Brad that he could ensure that the interior was vacuumed. Nothing was vacuumed or wiped down. This was disappointing to say the least. The exterior of the car was washed. The lack of attention to detail regarding the interior of the car after a service appointment is the reason for the three stars. It may seem like a small detail, but these are the things we consider when looking at the overall quality of a dealership, and whether or not we want to buy another car there. More

Jordan in the service department was extremely professional and kept me informed of the progress as I waited. professional and kept me informed of the progress as I waited. More