BMW of Orland Park - Service Center

Called with a problem and spoke with LaToya. She was very knowledgeable with the BMW and was able to accommodate me the same day. Also the whole service department from manager Ken T to the BMW specialist t knowledgeable with the BMW and was able to accommodate me the same day. Also the whole service department from manager Ken T to the BMW specialist to the porters , did an outstanding job.Thanks everyone involved. More

Immediate attention was given to my request and frequent updates were given during my waiting. The job was complete in less than 3 hours. Good job updates were given during my waiting. The job was complete in less than 3 hours. Good job More

Service rep very helpful and knowledgeable. Corey kept me informed throughout the entire process. informed throughout the entire process. More

Very good dealership. Great service tech’s. Service Rep-not good. Rep-not good. More

Took my car in for warranty work for a window. During an inspection they claimed to have found other issues but it was covered under warranty as well so I had them fixed. Received the car back and the next inspection they claimed to have found other issues but it was covered under warranty as well so I had them fixed. Received the car back and the next day a part that previously had no issues came loose causing the car to go to limp mode. Dealership claimed all repairs, including completely removing transmission couldn't have caused the issue and wanted to charge me to fix it. Disappointed and won't be taking my car there again. For what it's worth, customer service with Jason was excellent when I originally brought the car in for repair. More

I brought my car to this dealer for service, Jason the service representative is very professional. The next day I went to pick up my car. I was told in few minutes a porter would bring the car. After 40 service representative is very professional. The next day I went to pick up my car. I was told in few minutes a porter would bring the car. After 40 minutes Jason came to me and said the could not locate my car, and the keys also missing from lock box. It caused me anxiety attack. After another 40 minutes they found the car. The technician kept the car in side garage, and leaving keys in side the car. Jason said it was technician fault. I had to wait 1:30 hours for their mistake, and I wish they could compensate me for their mistake, but not. Any given time, the loaner car would not be available for 2 weeks at this location. More

Thank You for the service l received yesterday for my BMW. The service for my car was excellent. The Service Adviser was courteous and kind. I always get excellent advice when I come to the BMW dealershi BMW. The service for my car was excellent. The Service Adviser was courteous and kind. I always get excellent advice when I come to the BMW dealership. Thanks More

The service has always been solid. LaToya my CS rep does a great job. BUT I have gone for service twice since the COVID outbreak and in my first review (as well as others have posted here) I expressed conc a great job. BUT I have gone for service twice since the COVID outbreak and in my first review (as well as others have posted here) I expressed concern about the lack of mask use among some employees. In my previous review one of the managers replied to me expressing that the safety of their customers is of utmost importance. It's been months since I was there the first time, and nothing has changed, so no it's not important to you. Let me put it to you this way. I'd rather drive to another dealership and get my car serviced than have my wife who is high risk die from COVID. More

LaToya was very pleasant and helpful l enjoyed talking to her. Service was done in a very timely manner, washed the car a good job all around. Dennis Patterson her. Service was done in a very timely manner, washed the car a good job all around. Dennis Patterson More

Great service and quality professionals work here! Brad was my service advisor and made sure my car was serviced adequately and in a very reasonable amount of time. Thank you was my service advisor and made sure my car was serviced adequately and in a very reasonable amount of time. Thank you More