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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,306 Reviews

1,306 Reviews of BMW of Orland Park - Service Center

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September 12, 2023

Service beyond expectations! Excellent and smooth transaction. All staff were very friendly, professional, and cordial, and the overall experience was great. More

by SJDANA475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 12, 2023 -

BMW of Orland Park responded

We're delighted to know that you had a smooth transaction and excellent experience with us here at BMW of Orland Park. Thanks for the positive feedback, we appreciate it!

September 12, 2023

Great service courtesy professional explanation provided long drive costly repairs friendly staff clean fresh coffee. lobby More

by RALLEN91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Jarquin
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Sep 12, 2023 -

BMW of Orland Park responded

We appreciate your feedback! It's great to know that you found our service at BMW of Orland Park professional and courteous. We're here for all your future needs, whether it be a fresh cup of coffee or more costly repairs. Safe travels!

September 11, 2023

I sat there for 25 minutes after my car was finished. Only knew this due to seeing my car out on the lot. I had to go up to someone and ask for my keys and an update. Unacceptable. More

by AJPYCZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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Sep 11, 2023 -

BMW of Orland Park responded

I'm sorry to read about your experience waiting for an update on your car. We strive to provide timely and efficient service, so it's disappointing that we missed the mark during your visit. I'd like to discuss this further with you and see how we can make things right - please feel free to reach out at any time. Thank you, Brian Coster - Service Manager - 708-460-4545

September 10, 2023

Efficient and professional service! They were helpful and informative with my concerns about the car. More

by MPERAKIS74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Sep 11, 2023 -

BMW of Orland Park responded

We're glad to know our team at BMW of Orland Park was able to provide you with efficient and professional service. Thanks for your feedback!

September 10, 2023

Great service. Super friendly and very knowledgeable. Cory did an amazing Job. Thank you Cory. More

by HEXS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory service dept
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Sep 11, 2023 -

BMW of Orland Park responded

We'll be sure to pass your kind words along to Cory and our BMW of Orland Park team! Thanks so much for sharing.

September 09, 2023

Took the time to understand the issue and worked with me to troubleshoot, thanks BMW. More

by DDUDEKD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Sep 11, 2023 -

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review! We appreciate your confidence in our service team. See you next time!

September 09, 2023

Great service , clean and enjoyable atmosphere. Service department was able to have me on the road with minimal loss in time More

by DONALD.L.MACKAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason at the service department
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Sep 11, 2023 -

BMW of Orland Park responded

Donald, we're glad to know you had a great experience with our service department at BMW of Orland Park. We always aim for efficiency and top-notch customer care. Safe travels!

September 08, 2023

The service was really good, the only thing that I would say wasn't good at all was the choice of the radio station, not appropriate at all!!! More

by WILBURROBINSON
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
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Sep 08, 2023 -

BMW of Orland Park responded

Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are pleased to hear that you found our service to be really good. We apologize if our choice of radio station for the day did not meet your expectations. We understand that music preferences can be highly subjective, and we aim to create an enjoyable atmosphere for all our customers. Your comment is valuable to us, and we will certainly take it into consideration as we work to improve our overall experience. Best Wishes, BMW Of Orland Park

Sep 08, 2023 -

WILBURROBINSON responded

I'm REALLY surprised if you haven't gotten any complaints about the music that was playing the day that I was at your dealership?!! I like good music and most types if it, but feel with the customers that were there that day (I would say that most of your customers are older than younger ones?) a song that repeated F--- word wasn't appropriate and was very surprised that your dealership would have that playing?!! I won't say that I don't swear at times, but to me that's not the place for music like that.

September 08, 2023

Excellent and smooth transaction. All staff were very friendly, professional, and cordial, and the overall experience was great. More

by jaredda
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seraj Abughoush
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Sep 08, 2023 -

BMW of Orland Park responded

Thank you so much for sharing your positive feedback about your recent experience with us. We are delighted to hear that your transaction was excellent and smooth, and that our staff were friendly, professional, and cordial. Creating a great overall experience for our customers is always our goal, and we are thrilled that we were able to meet your expectations. Your kind words are a testament to the hard work and dedication of our team, and we will certainly pass along your appreciation to them. If you ever have any more feedback or if there is anything else we can do to enhance your future experiences with us, please do not hesitate to let us know. We value your input and are here to assist you. Thank you once again for choosing us, and we look forward to serving you again in the future. Best Wishes, BMW Of Orland Park

September 08, 2023

Hike service is great to get my vehicle to service appointment since I live in the city. Service was quick and tillable. More

by THAMILTON9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateen Sen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

BMW of Orland Park responded

Thank you so much for taking the time to share your experience with our Hike service! We're thrilled to hear that you found our service to be great and convenient, especially for getting your vehicle to a service appointment while living in the city. We take pride in providing efficient and reliable service to our valued customers, and it's wonderful to know that we met your expectations. Your satisfaction is our top priority, and your kind words motivate us to continue delivering exceptional service. If you have any further feedback or if there's anything specific you'd like us to know about your experience, please don't hesitate to reach out. We're here to make your vehicle servicing as hassle-free as possible. Once again, thank you for choosing our Hike service, and we look forward to serving you again in the future. Best Wishes, BMW Of Orland Park

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