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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,350 Reviews

1,350 Reviews of BMW of Orland Park - Service Center

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October 17, 2023

Very good service amazing staff very professional Ben was a very professional service advisor fully knowledgeable More

by IBRAHIMTLAIB7129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seraj Abughoush
Oct 18, 2023 -

BMW of Orland Park responded

Ibrahim, we're glad to know you had a great experience with Ben and our team at BMW of Orland Park. Thanks for the positive feedback!

October 16, 2023

The people were nice the visit was quick an informative an I liked the communication More

by michaelantwainecooper
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 16, 2023 -

BMW of Orland Park responded

Thank you for this 5-star review of BMW of Orland Park! Our team will appreciate the shoutout. Have a lovely day!

October 16, 2023

Excellent customer service is something we all look foward to James was very helpful and informative thank you More

by HOTCHOCOLATECITY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

BMW of Orland Park responded

We're glad to know that you had an excellent experience with James at BMW of Orland Park. Thanks for your kind words - see you down the road!

October 16, 2023

My experience at Zeigler bmw was pleasant per usual. From the time I arrived until the time i departed, I was treated with kindness and courtesy. Eventhough the maintenance was a bit pricey, the servic More

by OWENS3420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember names
Oct 17, 2023 -

BMW of Orland Park responded

We're glad to know that you had a pleasant experience at BMW of Orland Park. We always aim for transparency when it comes to maintenance costs. We look forward to your service and car wash!

October 15, 2023

I had an 8:00 appointment scheled for over a month to replace all 4 tires. I get there at 8 am and have to wait 2 and a half hours after numerous inquiries as to how and why it is taking so long to repl More

by walker4169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion
Oct 16, 2023 -

BMW of Orland Park responded

I'm sorry to read about your experience with the tire replacement. We strive for efficient and timely service, so it's disappointing to see we've missed that mark during your visit. I understand how frustrating this must have been, and I would like an opportunity to make things right. Please reach out at a time convenient for you, as I'd appreciate the chance to discuss this further. Thank you, Brian Coster - Service Manager - 708-460-4545

October 14, 2023

I insisted the 100,000 mile spark plugs be installed. Please confirm that is what you installed in my car. Price is unreasonable as a brake job should not be $2,609. More

by QWEHMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean
Oct 16, 2023 -

BMW of Orland Park responded

I understand your concerns about the pricing for your recent service. We never want our customers to feel unsure of the work performed on their vehicles. I'd be happy to discuss any specifics with you personally - please feel free to reach out using the contact I've provided below. Thank you, Brian Coster - Service Manager 708-460-4545

October 14, 2023

The service required was clearly explained to me and I really liked the video showing exactly what repairs were required. More

by RGOLDENRET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason the service advisor was excellent and Justin the mechanic clearly explained what was needed to be done.
Oct 16, 2023 -

BMW of Orland Park responded

We're glad to know you found our service explanations and video helpful at BMW of Orland Park. We believe in transparency, so it's great to see that appreciated!

October 14, 2023

James in service is always a delight to work with. He is always welcoming from the moment I walk in and is very thorough with the work flow and communication on status and next steps. Valuable team me More

by SAULCARRILLO312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in Service , Seraj Abughoush
Oct 16, 2023 -

BMW of Orland Park responded

We're so glad to know that James has been providing excellent service at BMW of Orland Park. We'll be sure to pass along your kind words and appreciation for his thoroughness and communication skills. Thanks for the review, Saul!

October 14, 2023

The Service Department here is simply the Best! Excellent customer service and the staff Top Notch! I like seeing the videos they send and their attention to detail. Great work by all!!! More

by BSDCORP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brain Costello and James Hackett in the Service Department - EXCELLENT!
Oct 16, 2023 -

BMW of Orland Park responded

We're delighted to know that you had a top-notch experience with our Service Department at BMW of Orland Park! We strive for excellent customer service and attention to detail. Thanks for the positive feedback, we appreciate it!

October 14, 2023

Nick was very helpful! Went over the scheduled maintenance and the video sent to explain the maintenance was great. More

by ALBINOFP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 16, 2023 -

BMW of Orland Park responded

We're glad to know you found the video explanation helpful and that Nick was able to assist with your scheduled maintenance at BMW of Orland Park. Thanks for sharing this positive feedback!

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