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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,309 Reviews

1,309 Reviews of BMW of Orland Park - Service Center

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October 01, 2023

Helpful staff. Clean pleasant James is a great service advisor and follows up promptly with me More

by CHLEBEK253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James service
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Oct 02, 2023 -

BMW of Orland Park responded

Thank you for sharing this praise for James and the BMW of Orland Park Team! It's our pleasure to deliver timely and attentive professionalism!

October 01, 2023

Ben is excellent! !! The customer service was Great!!!!! The repair work was done pretty fast. Thank you very much More

by SAMJUMA02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Oct 02, 2023 -

BMW of Orland Park responded

Thanks for stopping by to share your five-star review! It's great to know that Ben and our team at BMW of Orland Park provided you with excellent service - efficient repairs are always our aim. Take care, and we hope to see you next time!

September 30, 2023

Great customer service, awesome return Time on getting new car shipped from Germany. Love the car More

by si
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarim Sajjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

BMW of Orland Park responded

Congrats on your new car! We are thrilled that from start to finish, you had a five-star buying experience. Thanks for choosing BMW of Orland Park!

September 29, 2023

Great staff and excellent service every time I visit BMW Orland Park. They have not yet disappointed me and I will continue to return for every future purchase. More

by MSALAH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

BMW of Orland Park responded

Thank you for your kind words and your continued loyalty to BMW Orland Park! We're thrilled to hear that our staff has consistently provided you with excellent service during your visits. Your satisfaction and trust mean a lot to us, and we're committed to maintaining the high standards that have kept you coming back. We look forward to serving you for all your future BMW needs, whether it's for purchases or service. If you ever have any questions or need assistance, please feel free to reach out. We appreciate your ongoing support! Best Wishes, BMW Of Orland Park

September 28, 2023

The staff at Ziegler is extremely helpful and nice. I will definitely be coming back! More

by angie3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

BMW of Orland Park responded

Angie, we are thrilled to hear that Ziegler was helpful and nice! Thank you for leaving BMW of Orland Park a five-star review and we'll see you next time.

September 28, 2023

Very pleasant atmosphere! Customer Service is second to none! The service representative made sure that I clearly understood what was required for immediate attention and what More

by OHOOKSR777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
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Sep 29, 2023 -

BMW of Orland Park responded

We're so glad to know you had a positive experience at BMW of Orland Park! Our team always aims to provide top-notch service and clear communication. Thanks for your kind words, we appreciate it!

September 28, 2023

He’s very good service with Cory and they finish the car on time and thank you for everything More

by MWAFAQALHINDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gory
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Sep 28, 2023 -

BMW of Orland Park responded

It makes our day to hear you are satisfied with Cory and our services! Thank you for trusting BMW of Orland Park and leaving a five-star review. See you down the road!

September 25, 2023

Great customer service excellent work specially, rich at the service department. Thank you. I do appreciate it for your service and hospitality. Keep up the good work. More

by AFRIMSABANI14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

BMW of Orland Park responded

We're so glad to know you had a great experience with Rich and the rest of our team at BMW of Orland Park. We appreciate your kind words and hope to see you again in the future!

September 24, 2023

James, my service rep was very good, kept me updated. Let me know as any issues arose during my visit More

by JABDDS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James from service
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Sep 25, 2023 -

BMW of Orland Park responded

We're glad to know that our service rep James kept you well-informed during your visit at BMW of Orland Park. We appreciate the positive feedback and look forward to assisting you in the future!

September 24, 2023

They wanted 700 $ in labor and the brake pads were only 224$ The representative didn't provide a thorough breakdown of services when asked several times he sent the same one over and over! BMW is a rip off More

by QUEENRHONDA4770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hatchett
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Oct 16, 2023 -

BMW of Orland Park responded

I'm sorry to read about your experience with the cost breakdown for our services. We aim to provide clear and transparent pricing, so it's concerning that this wasn't reflected in your interaction. I'd like the opportunity to discuss this further and address any concerns you may have - please feel free reach out at a time convenient for you. Thank you, Brian Coster - Service Manager - 708-460-4545

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