Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
1,322 Reviews
Contact Dealership
View Awards

11030 W 159th St

Orland Park, IL

60467

Directions

By Type

Showing 1,322 reviews

September 08, 2023

Excellent and smooth transaction. All staff were very friendly, professional, and cordial, and the overall experience was great. More

by jaredda
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seraj Abughoush
Report | Print
Sep 08, 2023 -

BMW of Orland Park responded

Thank you so much for sharing your positive feedback about your recent experience with us. We are delighted to hear that your transaction was excellent and smooth, and that our staff were friendly, professional, and cordial. Creating a great overall experience for our customers is always our goal, and we are thrilled that we were able to meet your expectations. Your kind words are a testament to the hard work and dedication of our team, and we will certainly pass along your appreciation to them. If you ever have any more feedback or if there is anything else we can do to enhance your future experiences with us, please do not hesitate to let us know. We value your input and are here to assist you. Thank you once again for choosing us, and we look forward to serving you again in the future. Best Wishes, BMW Of Orland Park

September 07, 2023

Brought it in for DSC malfunction. Ended up with two new rear struts,a new battery,and a ground strap. On the way to take my daughters car back to Illinois State University the DSC mal More

by stook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben
Report | Print
Sep 08, 2023 -

BMW of Orland Park responded

We are truly sorry to hear about your recent experience with our service, and we understand your frustration. Your feedback is essential to us, and we want to address your concerns promptly. First and foremost, We apologize for the recurrence of the DSC malfunction light issue. This is certainly not the level of service we strive to provide, and we will investigate the matter thoroughly to ensure it is resolved correctly this time. Regarding the pricing and labor charges, we understand your concerns about transparency and affordability. We will review our pricing structure and ensure it aligns with industry standards. It's important to us that our customers feel they are getting fair value for the services they receive. As for the battery replacement and ground strap repair, we will investigate the specifics of the service to address any discrepancies. Our aim is to provide accurate and reasonable pricing for all our services. Your feedback is invaluable in helping us improve, and we appreciate your patience as we work to resolve these issues. If you have any further questions or would like to discuss your experience in more detail, please feel free to contact our customer service team directly. Once again, I apologize for the inconvenience you've faced, and we are committed to ensuring your complete satisfaction with our service. Thank you for bringing this matter to our attention. Best Wishes, BMW Of Orland Park 708-460-4545

September 07, 2023

Nick and team are great to work with on this visit and I am a loyal advocate. More

by cfunke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nick in service
Report | Print
Sep 08, 2023 -

BMW of Orland Park responded

We are so glad that Nick and our team delivered a top-notch service experience! Thank you for choosing BMW of Orland Park and for sharing your positive feedback. Safe travels down the road!

September 07, 2023

I went to check out the car, they let me test drive it and 5min later they wanted me to buy it immediately. When I said I will come back tomorrow after work and we can work out a deal the rep said fine. I More

by Goran.J
Recommend Dealer
No
Employees Worked With
Mateen Sen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Kowal
Report | Print
Sep 08, 2023 -

BMW of Orland Park responded

We are genuinely sorry to hear about your frustrating experience with us. Your feedback is crucial to us, and we'd like to address your concerns. The pressure to upsell you into a new and expensive car is not the kind of experience we aim to create. We understand that each customer has unique preferences and budget constraints, and we should respect those choices. Your decision to find alternative services is understandable, and we respect your choice. If you have any further feedback or would like to discuss your experience in more detail, please feel free to reach out to our management team directly. We take your comments seriously and will use them to improve our customer service and communication practices. We appreciate your past support with your wife's BMW oil changes, and we regret that this experience has led to your decision to go elsewhere. Thank you for bringing this matter to our attention, and we wish you the best in your future automotive endeavors. Best Wishes, BMW Of Orland Park

September 05, 2023

Tony Scanlon was great. Got me in and out definitely recommend him and this dealership in general More

by HOBBS3113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
Report | Print
Sep 06, 2023 -

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park this wonderful review and for trusting us with your business. It was our pleasure to serve you! Tony will appreciate the shoutout. Have a great day and keep us in mind for any future needs!

September 03, 2023

Took my car in for service. Was in and out. Easy to make appointment. Excellent!! More

by Evalecka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

BMW of Orland Park responded

We're glad you enjoyed our efficient service! We appreciate your business and hope to see you again at BMW of Orland Park!

September 02, 2023

Very professional and transparent. Great service from drop off to pick up. Kept me up to date on any findings along with a video More

by ESCAMILLAA1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Sep 05, 2023 -

BMW of Orland Park responded

We're glad to know you appreciated our transparency and professionalism at BMW of Orland Park. Keeping customers informed is a priority for us, so we're happy that the video updates were useful! Thanks for your review.

September 01, 2023

BMW of Orland Park is always more than happy to help me with my bmw service needs. I enjoy the quick and easy process they have. More

by DENNIS84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Blunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regan Notter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Poole, Gabe Jarquin, Seraj Abughoush
Report | Print
Sep 01, 2023 -

BMW of Orland Park responded

Dennis, we're glad to know that you find our service process at BMW of Orland Park quick and easy. We always aim for efficient yet thorough assistance! Thanks for your support.

August 31, 2023

Richard Pool is the best service advisor in the Chicagoland area. We trust no one else with our vehicle. Joe McFadden is the best sales guy there is too. More

by MGIANTSOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Pool
Report | Print
Aug 31, 2023 -

BMW of Orland Park responded

We're delighted to know that Richard and Joe have been able to provide you with top-notch service at BMW of Orland Park. Your trust in our team means a lot, thank you for sharing your experience!

August 31, 2023

Amazing service team! Service advisors are super thorough in explaining all services required and the master technicians are second to none! More

by C.STRETCH.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2023 -

BMW of Orland Park responded

We're delighted to know that our service team at BMW of Orland Park met your expectations! We strive for thoroughness and expertise in all areas. Thanks for the review!

1
...
89
90
91
...
133