BMW of Orland Park

Gus Gertos was our salesperson. We would recommend to Gus Gertos was our salesperson. We would recommend to anyone that is interested in a BMW to see Gus! He was very polite,helpful and very informative. Gus Gertos was our salesperson. We would recommend to anyone that is interested in a BMW to see Gus! He was very polite,helpful and very informative. He answered all our questions and explained every aspect of the car and did all the setting up of all the functions the BMW offers.He made us feel very comfortable in asking the many questions that we had.He gave us his card and offered 24 hour assistance if we needed him..no one does that! Everyone in the dealership as soon as you walk in acknowledges you and offers their assistance...I have to say that is very refreshing! I would recommend to anyone that is interested in purchasing a car to come to your dealership and make sure they ask for Gus!..you can bet that they will go home with a BMW!...not because Gus is a pushy salesperson, but as I mentioned before, making people feel comfortable is the key!..We really enjoy our BMW and we know that we can even stop in anytime for anything we might need!..even just to say hello!.. Enjoyed our experience in your dealership...thanks to Gus for the most part!...Keep up the good work everyone!!...You will be our dealership of choice from now on!!...We have purchased many cars in our life,but it seems that once you make a purchase everything changes!..not with this dealership!...they give you the same acknowledgement before and after!..They are a friendly and very helpful group of people in all departments of the dealership!..looking forward to a lifetime of connection with them!...Thank you to all!! More

Unfortunately I didn't buy from Guy. It had nothing to do with the price that Guy offered or Guy himself. He was very patient and very professional. If you are in the market to buy a BMW I would recomm to do with the price that Guy offered or Guy himself. He was very patient and very professional. If you are in the market to buy a BMW I would recommend to consult with Guy and you won't be disappointed. More

My wife and I bought a BMW back in April, 2013. We have done a lot of research and traveled to many BMW dealerships both in Chicagoland and Northwest Indiana, but our overall experience prior to Orland Par done a lot of research and traveled to many BMW dealerships both in Chicagoland and Northwest Indiana, but our overall experience prior to Orland Park have been rather unpleasant. I had one salesman at south bend BMW dealership flat out told me BMW is "not right fit" for me because it's too expensive . We stopped at BMW Orland Park one evening with intention only looking at some models. We were immediately greeted by Mr. Gus Gertos, who was very patient and pleasant to talk to. He asked our price range, our preference on options, showed us several X3s for us to compare and analyze. It was close to store closing, but Gus was very patient and didn't rush us. Because of Gus' professionalism and exceptional customer service, we purchased a new X3 at a great price and drove out the dealership on the same night! My wife and I have been very happy with our car and but even more importantly we just want to thank Gus for a great service. Will definitely visit your location again in the future. More

I brought my car in for an oil change and a part for the air conditioning vent as I was asked to do on my last visit. When I showed up at the dealership I was told that I was not due for an oil change and t air conditioning vent as I was asked to do on my last visit. When I showed up at the dealership I was told that I was not due for an oil change and the part never came in. J. Reynhout was my service advisor who does not work there anymore. The people at this dealership do not communicate with each other and their service manager should see that things like do not happen. I will never buy a BMW from this dealer again. They have a lot of excuses that I should not have to deal with. More

I just purchased a new 2013 X1 Xdr 28i and I absolutely love it. My experience at BMW Orland Park was the best I could have ever imagined it to be. Great customer service. Gus Gertos was my salesman and I love it. My experience at BMW Orland Park was the best I could have ever imagined it to be. Great customer service. Gus Gertos was my salesman and I HIGHLY recommend you give him a call prior to going to BMW in Orland Park because he is absolutely great. Gus was very welcoming and so so helpful with my first BMW purchase. He explained everything so thoroughly and I can honestly say I had the best experience there with him. I couldn't thank him enough! Thank you Gus Gertos and BMW of Orland Park! More

I just purchased my 2013 BMW 535XI M Sport! It was a special order, and let me just say that it truly was special!! Luis was my sales person, and he was the best!! I am quite the picky individual--hence special order, and let me just say that it truly was special!! Luis was my sales person, and he was the best!! I am quite the picky individual--hence the special order, but I wanted to take the time and tell my story. Luis was quite helpful in the entire process, he carefully explained everything about the car, gave a very thorough explanation about the options, drivetrain, etc...He really made me feel comfortable during my purchase. No pressure, EVER!! This is my first BMW, and it won't be my last. This is greatly in part to the rest of the folks that I had dealt with during my experience at BMW of Orland Park. Every time I came into the dealership I was always greeted with warm and genuine smiles. Theresa is always smiling and always a pleasure to speak to, great customer service!! James, the General Manager was very helpful in my experience and was always on top of my special build questions and progress. Colleen, who was not my sales person, always greeted me with a smile and a hand shake. Pete took care of the financing and oversaw my purchase from the start, I've never meet someone who took the time to ensure I was satisfied in every way possible!! Dan in the Parts department was very helpful in explaining the accessories for my vehicle and even took the time to help install them! Overall, I am extremely satisfied with my experience at BMW of Orland Park, A+++++!!! Thank you all for your service! More

I recently purchased my first BMW (X5) and I am very pleased with the purchase. BMW of Orland Park has the largest pre-owned inventory in the Chicago land area and its prices are very competitive. What pleased with the purchase. BMW of Orland Park has the largest pre-owned inventory in the Chicago land area and its prices are very competitive. What made my purchase an enjoyable experience was DJ Snyder. He is not a stereotypical salesman that people tend to associate with. He was very professional and really helped me understand the pros and cons on a few selections (based on my very selective preferences) and demonstrated exceptional knowledge on the BMWX5 that I purchased. If you're in the market for your first or next BMW, go and see DJ. More

BMW of Orland Park is one of the best Dealership in Town and Joe McFadden cant say what a top salesperson he is. This is the 2nd vehicle I have purchased from him and he is still just as knowledgable, very and Joe McFadden cant say what a top salesperson he is. This is the 2nd vehicle I have purchased from him and he is still just as knowledgable, very understanding and knows what is ideal vs non ideal for me and my family. He is very honest and definitely I would refer him to friends & Family. Great service. Always honest and to the point. I will make my next BMW purchase from here. More

Darrel and DJ were great to work with. They both worked very hard to get me a great deal, and I would highly recommend them both. very hard to get me a great deal, and I would highly recommend them both. More

The purchase experience was grear and the salesman, Joe McFadden was knowledgeable and helpful. I was interested in either an X3 or X5. He gave me enough information and road test on each type vehicle ma McFadden was knowledgeable and helpful. I was interested in either an X3 or X5. He gave me enough information and road test on each type vehicle making the final selection easy. It helped also that I am a previous BMW owner for 9 years back in the mid 80's. Overall, the experience was worth telling a friend. More