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BMW of Orland Park
Orland Park, IL
1,309 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,309 reviews
October 17, 2024
James was very accommodating & helpful. The process was efficient and they got my car done in a timely manner. Was very satisfied with the service of James & the service department. The process was efficient and they got my car done in a timely manner. Was very satisfied with the service of James & the service department. More
by CDEVRIES
Verified CustomerEmployees Worked With
October 17, 2024
When I made the appointment I noted I needed my oil and brake fluid changed. I also noted I wanted my brakes checked out as they were not stopping smoothly. I am not confident with the performance as I com brake fluid changed. I also noted I wanted my brakes checked out as they were not stopping smoothly. I am not confident with the performance as I come to a stop. I mentioned the brakes again when I arrived and the advisor acknowledged it. When I received my car upon completion at 4:45pm, I asked what they found out about the brakes, and was told there wasn’t enough time to check for a problem outside of a cursory inspection, because they closed at 5. It was a 4pm appointment and nothing was said about not being enough time until I showed up. My brakes are not working properly and I now need to make yet another appointment to have them checked out. #1 this is not safe, and also having to come again for diagnostic is not convenient at all. I am disappointed they weren’t able to spend a little extra time in the name of good customer service to at least diagnose the problem. Overall the advisor made everything feel rushed. I am not sure why your team accepts 4pm appointments if that doesn’t allow enough time for proper treatment of customers. I am not sure if I will be returning unless the service improves. More
by ERICCAUWELS1
Employees Worked With
October 17, 2024
Very quick service. IN and OUT. My service rep contacted me immediately to let me know that my car was ready for pick up. IN and OUT. My service rep contacted me immediately to let me know that my car was ready for pick up. More
by MICHELLERUPPANER808
Employees Worked With
October 17, 2024
Tony was very through, and professional, and concise explanation of services. Tony was pleasant and knowledgeable. Joe McFadden did an exceptional job of selling me a car that was not a planned event fo explanation of services. Tony was pleasant and knowledgeable. Joe McFadden did an exceptional job of selling me a car that was not a planned event for that day. Overall a great experience! More
by ROSE
October 17, 2024
I recently visited Ziegler BMW to get my brakes serviced. Staff made me feel welcomed and valued my concerns. Tony took time to explain and gave me a clear estimate of the costs involved. The work was finis Staff made me feel welcomed and valued my concerns. Tony took time to explain and gave me a clear estimate of the costs involved. The work was finished faster than expected More
by LaJuana M
Employees Worked With
October 16, 2024
It was efficient and very professional. He was very courteous helpful and pleasant. Overall a great experience! He was very courteous helpful and pleasant. Overall a great experience! More
by KRWRIGHT76
Employees Worked With
October 16, 2024
James was professional, knowledgeable and was very thorough in his explanation of needed repairs as well as the process thorough in his explanation of needed repairs as well as the process More
by TIMWINDT
Employees Worked With
October 16, 2024
Terrible, When I asked about getting rid of the Service Engine light after I got my oil changed and I declined a preventive maintenance service (was going to defer that until the next time I came in), I wa Engine light after I got my oil changed and I declined a preventive maintenance service (was going to defer that until the next time I came in), I was first told to watch a You Tube video when I said getting to the dealership is not convenient (30 minutes from my home). More
by Unhappy customer
Employees Worked With
October 14, 2024
Nice knowledgeable honest dealership making it easy to rate Orland Park BMW. The salemanager was very helpful rate Orland Park BMW. The salemanager was very helpful More
by ELQNLLC1
October 14, 2024
I recently worked with BMW of Orland Park to order and purchase a new BMW X1 M35i. I visited a number of dealerships in the Chicago suburbs as I was shopping for the X1, but it BMW of Orland Park that mad purchase a new BMW X1 M35i. I visited a number of dealerships in the Chicago suburbs as I was shopping for the X1, but it BMW of Orland Park that made it easy for me to move forward as they had an allocation for one of the new X1 M35i's. It was the first time I've ordered a vehicle, and I worked with Sid who was patient and thorough in walking me through the process. The Sales Management team was supportive during the negotiations, and I was able to settle in and watch the progress of the construction and shipment of the X1. When it came time to deliver Sid was proactive in helping me complete the paperwork and other admin items which meant I only had to make one trip - this was important because the dealership is about a 45 minute drive from my house. More
by bmartin10214
Employees Worked With
