BMW of Norwood

Follow through on commitments very poor. Very mixed level of service. Our sales person missed commitments time and again and would blame others. For example the car reg took over a week to co Very mixed level of service. Our sales person missed commitments time and again and would blame others. For example the car reg took over a week to complete and numerous follow up calls. While, Our experience with the BMW Genius, Paul was excellent. Paul was very thorough and did a great job explaining the features of the car and customizing to my needs. More

Service call Fixed problem in timely fashion. Did a great job. I’m very happy with the service provided. Sent me photos of the problem to document. Fixed problem in timely fashion. Did a great job. I’m very happy with the service provided. Sent me photos of the problem to document. More

Excellent service I am very pleased with the professionalism and high standard service I always get at this dealership whenever I take my x5 BMW for service. I have to I am very pleased with the professionalism and high standard service I always get at this dealership whenever I take my x5 BMW for service. I have to also mention that Teresa Mullin my service advisor has been attentive to my requests and addressing all the issues I bring up to her. She is excellent. More

Pristine detail The detail on my SUV was completed superbly. I am very pleased with the job they did. I would definitely recommend BMW Gallery of Norwood to my friend The detail on my SUV was completed superbly. I am very pleased with the job they did. I would definitely recommend BMW Gallery of Norwood to my friends and family. Thank you! More

5 star service They were very accommodating to the service my car needed even without a prior appointment! .I would highly recommend BMW Norwood and their friendly s They were very accommodating to the service my car needed even without a prior appointment! .I would highly recommend BMW Norwood and their friendly staff! More

Service experience was exactly what I would want and expect. I recently switched my service liaison to Carlos and he was top notch. The service experience was exactly what I wanted from Gallery BMW given my inve I recently switched my service liaison to Carlos and he was top notch. The service experience was exactly what I wanted from Gallery BMW given my investment in their vehicles. More

Dan Macdonald is the best I have been working with him for close to 20 years. He always goes the extra mile. In addition I couldn't be happier that BMW is now part of Prim I have been working with him for close to 20 years. He always goes the extra mile. In addition I couldn't be happier that BMW is now part of Prime they r the best and there is no better. I have been a Prime customer for 20 years too. More

Quality service Excellent customer service.,Called me in a good time frame for the quote of my service. Answered all questions effectively!! Highly recommend The BMW Excellent customer service.,Called me in a good time frame for the quote of my service. Answered all questions effectively!! Highly recommend The BMW Gallery in Norwood! More

Long service visit I called and scheduled what I was told would be a one hour oil change that should last no more than one hour and cost around $150.00. I left two and a I called and scheduled what I was told would be a one hour oil change that should last no more than one hour and cost around $150.00. I left two and a half hours later with a bill that was over $550.00 Outrageous!!! More

Flat tire (run flat) Kaisey did a great job handling this matter promptly and efficiently, all in the same day I needed it fixed. Well done job by the Gallery team. Kaisey did a great job handling this matter promptly and efficiently, all in the same day I needed it fixed. Well done job by the Gallery team. More