BMW of Norwood

Service Positive experience with BMW of Norwood. I am a loyal customer. I have purchased many cars from them because of the high quality of the cars and po Positive experience with BMW of Norwood. I am a loyal customer. I have purchased many cars from them because of the high quality of the cars and positive experience with the dealership. Service was performed in a timely manner and explained to me. My car was returned to me cleaned and staff was friendly and polite. More

Service As always very happy with the service experience at BMW Norwood. The staff are very polite and professional. The dealership is also a welcoming plac As always very happy with the service experience at BMW Norwood. The staff are very polite and professional. The dealership is also a welcoming place to wait while car is being serviced. More

awful as usual Another disappointing visit in which I found once again a complete lack of caring about service. Was told 1.5 hours for recall service. When I arrived Another disappointing visit in which I found once again a complete lack of caring about service. Was told 1.5 hours for recall service. When I arrived was told they have to let car cool two hours before even touching. Stupidly and against my better judgement, I asked for price on oil leak and front brake hoses. Was given a $4000 number. That’s it. No breakdown whatsoever as to parts/labor. No listing of part names/numbers. Nothing. As if they really didn’t even look at the problem to diagnose. Just a Mickey Mouse operation. Disgusting. I have NEVER had anything of a decent visit with this dealer. I can tell you another story of how I needed coolant so stopped at this dealer, as I was close by. The parts gift shop was locked 1/2 hour before the posted closing and the sales staff REFUSED to find a key to open it. They were too busy in the sales room in their three piece suits yukking it up selling cars. They were laughing that I insisted the shop should be open before regular closing time. This is how this place operates. All sales, then a big (you know what) you after that. Mostly it is a figurative (you know what) you, but I essentially got the literal (you know what) you that day. That is how this place operates. Also, they didn't bother even responding to my emails about this recent incident afterwards. It wasn't until I posted a review on a public forum that I heard back here. Par for the course as they say...as I said, it's how they operate. Then I got an email from the service manager saying they will walk me through the estimate they "should have given to begin with." Then after that the dealership manager texted and argued they did nothing wrong or out of the ordinary. Are you still with me? Thought not...just a comedy show. More

Great Experience!! It was a pleasure to buy a car from BMW NORWOOD. They made everything so easy, stressless and just a wonderful experience. I definitely recommend th It was a pleasure to buy a car from BMW NORWOOD. They made everything so easy, stressless and just a wonderful experience. I definitely recommend them to anyone. More

Excellent Service Department I drove from Cape Cod because of poor service experience . I will definitely use this dealer in future . Great service experience all around . Daniel I drove from Cape Cod because of poor service experience . I will definitely use this dealer in future . Great service experience all around . Daniel Drinkwater was very accommodating . More

Very Satisfied Upon arrival I a warm greeting bye the staff and seated in the waiting room, within less than 5 minutes I was called by the service advisor (Mr. Drink Upon arrival I a warm greeting bye the staff and seated in the waiting room, within less than 5 minutes I was called by the service advisor (Mr. Drinkwater) to discuss the reason for my visit. More

First BMW While looking around for cars I found a model I liked in Norwood that had the features I was looking for. Took it for a ride so decided to talk price. While looking around for cars I found a model I liked in Norwood that had the features I was looking for. Took it for a ride so decided to talk price. That went well, and so did the whole process of purchasing it. The staff are attentive, easy to reach and responsive. Overall a very positive experience. More

BMW Norwood My contact Theresa is excellent. My Bmw is a x1 2014. I have never had a car in such good condition. As a second owner I love my Bmw. I have not neede My contact Theresa is excellent. My Bmw is a x1 2014. I have never had a car in such good condition. As a second owner I love my Bmw. I have not needed any major repairs. Theresa has made my decision easy and has made sure I bring my vehicle in before the dead line of warranty. More

Excellent Service I’ve always enjoyed doing business with BMW. The people are all nice, friendly and professional and the quality of service is excellent. Hi i’ve Neve I’ve always enjoyed doing business with BMW. The people are all nice, friendly and professional and the quality of service is excellent. Hi i’ve Never had a problem with my service More

X5 Purchase with Sokol Soto We purchased a BMW X5 this week and we could not have experienced a more professional and seamless transaction than we did with our Client Representat We purchased a BMW X5 this week and we could not have experienced a more professional and seamless transaction than we did with our Client Representative Sokol Sota. He took the time to bring the vehicle to our home out of state and proved himself thoroughly knowledgeable about not only this vehicle but about BMW in general. We would recommend Sokol to another client unquestioningly. Thank you Sokol. We would also like to thank and commend product genius Kyle MacDonald. He took the time and demonstrated the patience necessary with new users of such a technologically advanced vehicle. He is a superlative educator and, like Sokol, as asset to BMW of Norwood. Many thanks Kyle. More